Supervisory Medical Support Assistant

Job Title

Medical Support Assistant

Duties

The employee has full administrative and professional responsibility for planning and directing all the Medical Support Assistant's (MSAs) activities under their supervision. The incumbent is responsible for extracting and analyzing data to provide reports in support of performance measures to senior management. Duties include, but are not limited to:

1. Assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met.
2. Evaluating new products, equipment, and systems to make recommendations for improved operations.
3. Identifying educational or training needs; making final decisions on selections;
4. Evaluating performance, and taking disciplinary action when necessary.
5. Analyzes and evaluates on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives.
6. Analyzes program performance data to identify potential areas of operational deficiency.
7. Prepares and analyzes data, identifies trends and concerns of issues, and makes recommendations for improvement.

Work Schedule: Monday thru Friday 7:30 AM to 4:00 PM Telework: AD-HOC Virtual: This is not a virtual position. Functional Statement #: 62064F Permanent Change of Station (PCS): Not Authorized