Automotive Service Advisor

New Bern Auto Group is searching for Service Advisors to join their team! Do you thrive in fast-paced environments and dedicate yourself to providing the best customer service experience possible? We want to talk to you!! We have two positions open & expect them to fill quickly. What you'll do:-Check customer's vehicles in for service-Discuss vehicle needs with customer-Analyze remaining warranty, vehicle needs & vehicle history to recommend vehicle maintenance-Offer additional needed services to guests and explains benefits-Close out open tickets in a timely manner-Provide an exceptional customer experience-Communicate with customers while vehicle is being repaired-Manage all open repair orders while in progressWhat We OfferMedical and Dental401K PlanPaid time off and vacationGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansLong term job securityDiscounts on products and servicesWho We AreOur Guiding PrinciplesTreat others better than you expect them to treat youSmile when you talkBe a person of action. Tomorrow is too late.Have fun. Happiness is a choice.Listen to understand, not to respond.Attack problems, not people.Look the part, be the part and be on timePersist without exceptionLet the mission determine the decision