Automotive Service Advisor - Genesis of Southwest Houston

About Us Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. Overview Group 1 Genesis of Southwest Houston is seeking a high-performing Automotive Service Advisor to join our team! This is an opportunity to work in a fast-paced, results-driven environment where delivering an exceptional customer experience and building lasting relationships are key to success.We’re looking for a motivated professional who takes pride in their work, thrives on performance, and wants to be part of a team that values quality, collaboration, and growth. Apply Now! Responsibilities Greet customers in a timely, friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service callsMaintain and schedule service appointmentsFollow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturer’s warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property Qualifications Minimum 1 year of Automotive Service Advisor experience is requiredMust have CDK experience, XTime experience is a plus!Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organizationFamiliarity with CSI scores/customer surveysValid driver license in the state that you will work and a good driving recordExcellent customer service skillsProfessional appearance and work ethicMust pass background check, MVR, and drug screeningWe offer...Salary Based Pay Plan Plus BonusesA Great Working EnvironmentA Structured Career Path Leading to ManagementService Advisor University – Paid for by Group1 AutomotivePinnacle Awards ProgramHealth, Dental & Vision InsuranceLife & Disability Insurance401(k) with Company MatchPaid Time offEmployee Vehicle Purchase ProgramEmployee Stock Purchase Plan Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law. Job SummaryCategory: Automotive RepairType: Regular Full-Time