Automotive Service Advisor - Group 1 Acura Southwest Houston

About Us Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. Overview Group 1 Acura Southwest Houston is seeking a qualified Automotive Service Advisor to join our team!This is an opportunity to be part of a high-performing dealership where delivering an exceptional customer experience, working collaboratively, and growing professionally are top priorities. Apply now! Responsibilities Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experienceGreet customers, perform vehicle walkarounds, and accurately document concerns and service needsCreate detailed repair orders with clear, transparent cost and time estimatesRecommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelinesCommunicate effectively with technicians and parts departments to prioritize work and ensure timely completionProvide consistent updates to customers on repair status, timelines, and any changes to scope or costDeliver vehicles upon completion, reviewing work performed and ensuring customer satisfactionMaintain strong product and warranty knowledge to confidently guide customers through service recommendationsBuild and maintain long-term customer relationships to drive retention and repeat business Qualifications 2+ years of Service Advisor experience with ability to be productive immediatelyStrong understanding of dealership processes and full write-up-to-delivery workflowProven ability to thrive in a fast-paced service driveConfident presenting maintenance and repair recommendations to clientsStrong communication skills with a focus on delivering high CSIHighly organized with ability to manage WIP and follow-ups effectivelyValid driver’s license with a clean driving recordMust pass background check, MVR, and drug screeningIn addition to competitive pay, we offer our associates the following benefits:Health, Dental, Vision, Life, and Disability insurance401(k) plan with company matchPaid Time-OffEmployee Stock Purchase PlanEmployee Vehicle Purchase ProgramProfessional work environment with job training, provided equipment, and advancement opportunitiesMarket-leading pay based on experience plus bonusesStructured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition Pinnacle Awards Program Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law. Job SummaryCategory: Automotive RepairType: Regular Full-Time