Restaurant Supervisor - Lirica at Navy Pier

Maverick Hotel and Restaurants Culture

All employees shall strive to provide exceptional hospitality to both internal and external guests at all times. This associate will be responsible for exemplifying the Maverick Hotel and Restaurants Culture as well as providing promotional expertise for the location as both a destination and a harmonious work environment.

The Restaurant (FOHS) assists in planning and directing all restaurant operations including opening or closing the restaurant. The FOHS performs with the proper and timely execution of all events, breakfast, lunch and dinner services. The FOHS is expected to know and execute the exposition (expo) of the line during meal periods. Is responsible for properly expediting, organizing and selling of food tickets, as they are ready, while ensuring the utmost quality of every dish coming through and heading out to the dining room. Maintain high standards of food, beverage, service, health, and safety. Ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.

Essential job functions include the following. Other duties may be assigned:

• Work in conjunction with the hotel leadership team to be sure restaurant is overly accommodating to all hotel guests and outside guests.
• Interacting with restaurant guests to gauge satisfaction and improve customer service.
• Drive the training, coaching and mentorship of hourly employees. Build a community of employees that feel supported in all aspects of employment.
• Follow standard operating procedures for opening and closing service at Restaurant
• Supervise staff performance in accordance with established standards and procedures.
• Monitoring employee performance and providing feedback to help them improve their skills
• Assist with training new hires, ensure they are meeting Maverick Hotels and Restaurants standards proper service technique and execution
• Promotes cooperative effort, team spirit and good morale among all employees
• Leads by example; know that all FOH employees look to you for guidance regarding service technique, behavior and work ethic
• Give feedback to upper management on overall performance of the service team.
• Organize and monitor staff arrivals, tardiness, and absences, report attendance issues to Management daily
• Monitor adherence to health, safety and hygiene standards in kitchen and restaurant.
• Takes a proactive approach to facility maintenance
• Maintains strong lines of communication with entire leadership team and staff to drive the success of the restaurant
• Helps with duties of other employees (i.e. servers, server assistant, host) when necessary because of an unexpected absence or extra volume
• Has a strong understanding of company background, core values and philosophy
• Performs other administrative tasks as will be communicated by managers
• Performs other work-related duties as assigned
• Maintains composure under pressure
• Ensure the efficient flow of orders from the kitchen to the FOH staff
• Ensure orders are being prepared with the correct priority and alerts management to quality issues or long wait times
• Assist in the final plate presentation (e.g. adding condiments and/or toppings)
• Check dishes before delivery for accuracy, presentation, and temperature
• Deliver orders quickly to customers to maintain fast service
• Communicate important information to the kitchen and the BOH staff (e.g. when a customer has a particular request)

Associates are held accountable for all duties of the job.

Experience & Education:

• High school diploma or equivalent
• At least three years of customer service experience required
• At least three years of food & beverage experience required
• Prior experience as a supervisor is preferred
• Banquet or catering experience preferred
• Prior banquets experience preferred

Job requirements:

• Must be a United States citizen or possess a valid work permit
• Must be able to read, write and speak English
• Must possess valid Bassett card
• Must possess valid Food Handlers card
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must be knowledgeable and familiar with food and beverage industry
• Must have a passion for creating an exceptional experience for all guest.

Physical demands:

The physical demands described here are representative of does that must be met by an employee to successfully perform the essential functions of this job. While primarily and indoor job, employee must be able to work at outdoor locations on occasion, walking on uneven surfaces. While performing the duties of this job, the employee is frequently required to be able to work in a variety of weather conditions (rain, wind, sun, heat). The employee is frequently required to stand (a minimum of 8 hours); walk; handle, feel, grasp, and hold objects, tools, or controls. The employee is frequently required to reach with hands and arms; stoop; crouch; bend; talk; hear; taste; and smell. The employee may be required to frequently climb (stairs). The employee may be required to kneel. The employee must frequently, carry pull and/or move up to 50+ lbs. & occasionally lift, carry, push and pull up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions based on proper medical documentation provided to Dir. Of People Services with Maverick Hotels and Restaurants ahead of time.

Hours:

Due to the seasonal nature of the hospitality industry, and the fact that Maverick Hotels and Restaurants provides guest services 24 hours a day, 7 days a week, an employee may be required to work rotating shifts including evenings, weekends, holidays and/or overtime.

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; its about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team View phone number on click.appcast.io.