IT Helpdesk Specialist

IT Helpdesk Specialist

Location: Corona, CA $20.00 per hour Shift: Monday-Friday, 8:00 AM-5:00 PM

Looking for IT Helpdesk Specialist jobs in Corona where your communication skills can turn conversations into results? This opportunity lets you connect with customers by phone, understand their needs, present relevant products or services, and build relationships while contributing directly to sales growth.

Education Requirements: Associate Degree (AA or AS) preferred but not required

Experience Requirements: 1-2 years of experience as an IT Helpdesk Specialist Experience supporting users with computer and technical issues Computer Systems Certification is a plus Strong customer service and communication skills

Job Duties:

• Respond to customer requests in person, by phone, through email, and via the ticketing system
• Provide timely technical support and assistance to end users
• Diagnose and resolve basic computer hardware and software issues
• Troubleshoot technical problems and identify appropriate solutions
• Maintain accurate records of support requests and resolutions
• Communicate effectively with customers and team members
• Deliver excellent customer service while maintaining a positive attitude
• Assist users with system access, software functionality, and general IT-related questions

Physical Capabilities:

• Ability to remain seated and work at a computer and telephone workstation for extended periods.
• Ability to communicate clearly and professionally during frequent customer conversations throughout the workday.
• Ability to use a computer, headset, keyboard, telephone system, and related office equipment for extended periods.
• Ability to maintain concentration, productivity, and professional communication in a fast-paced call center environment.

Benefits:

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Sales Career Opportunities that let you strengthen communication, customer relationship, and professional selling skills.

About Us:

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at