Contact Center Manager

The Contracts Administrator is the liaison between third‑party contractors and clients. The Manager actively manages day‑to‑day operations of subcontractors, verifies safety compliance, ensures work is completed within scope, on budget and on schedule, and enforces contract terms. The role is located in the greater Detroit metropolitan area. Job Responsibilities Know and uphold ARAMARK’s policies, procedures, and Service Agreement to allow customers and tenants to focus on their core business. Establish and maintain relationships with key stakeholders to facilitate communication and ensure timely execution of contracts. Manage all aspects of the contract lifecycle including drafting, negotiation, modification, and renewal. Develop and maintain contract policies, procedures, and templates to ensure compliance and consistency. Review reporting, operation audits and track Key Performance Indicators (KPIs) for safety, productivity (call frequencies, call-backs), process improvements, energy savings, cost reductions and similar "best practice" initiatives. Coordinate with cross‑functional teams to ensure proper delivery of goods or services and timely payments. Provide safety training to subcontractor to clearly communicate site safety standards. Qualifications Proven experience in contractor management or related field. Excellent written and oral communication skills. Ability to work independently and manage multiple projects simultaneously. Strong negotiation and problem‑solving skills. Proficient in Microsoft Office software. Education EEO Statement At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. #J-18808-Ljbffr Aramark