Client Support Specialist

CSSP-Client Support Specialist - Lawncare Recurring (Operations)

We are looking for someone who truly enjoys helping to support the business by providing exceptional service. If you get energized and motivated about partnering with operations teams and interacting with people, this may be the job for you! If you take pride in your communication skills, attention to detail, and ability to ensure customer satisfaction, we want to hear from you!

As a Client Support Specialist you will work closely with Client Relations, Operations Teams, and Clients to ensure each property receives the highest level of service. This individual serves as a liaison between the field and the customer helping to monitor quality, address concerns quickly, and maintain consistent communication. This position is ideal for someone who thrives on providing exceptional service, building strong client relationships, and supporting operational excellence in the field.

Responsibilities:

• Respond to client inquiries via phone, email, and internal systems in a timely, professional manner.
• Serve as a primary support contact for customers regarding service requests, scheduling questions, and general account inquiries.
• Build and maintain strong relationships with clients through regular communication and site visits
• Support Client Relations by ensuring client expectations are consistently met or exceeded
• Monitor field performance for quality, safety, and efficiency
• Identify and communicate opportunities for property enhancements or service improvements to the appropriate team members
• Respond promptly and professionally to client inquiries and service requests
• Collaborate with the Operations Team and Client Relations Department to ensure timely completion of work orders and projects
• Participate in client walkthroughs and prepare reports on site conditions and progress
• Coordinate with operations and field teams to relay client requests, resolve service issues, and provide status updates.
• Enter, track, and maintain accurate client service requests, tickets, feedback, and communication records in internal systems.
• Assist with client onboarding tasks, including account setup, documentation, and initial service coordination.
• Support account managers by preparing reports, service summaries, and client communications as needed.
• Follow up with clients to confirm issue resolution and ensure satisfaction.
• Maintain accurate customer records, including contact information and service details.
• Identify recurring client issues or trends and escalate appropriately to leadership.
• Support continuous improvement by suggesting process enhancements to improve client experience.
• Performing other tasks as assigned

Requirements:

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 13 years of experience in customer support, customer service, administrative support, or a related role.
• Strong written and verbal communication skills.
• Customer ? focused mindset with strong problem ? solving abilities.
• Ability to manage multiple tasks and priorities in a fast ? paced environment.
• Proficiency with standard business software such as Microsoft Office and customer management systems.
• Strong organizational skills and attention to detail.
• Ability to work outdoors
• Valid Florida Driver's License and ability to pass an MVR check

Preferred Skills & Experience:

• Experience in landscaping, construction, facilities services, or another service ? based industry.
• Familiarity with recurring service contracts or field service operations.
• Experience working with CRM, ticketing, or service management systems.
• Ability to work collaboratively with field operations and account management teams.
• Bilingual (English/Spanish) a plus.
• Strong problem solving and follow ? through skills and a proactive approach to customer service.

Benefits:

• Medical, Dental and Vision insurance
• Ancillary insurance benefits
• 401k with employer match
• Paid time off
• Paid holidays
• Weekly pay
• Ongoing training
• Career advancement opportunities

About Us:

Here at Down to Earth, we pride ourselves in our commitment to our team and the communities we support. With over 1,200 employees spanning across 12 locations, we provide premium commercial landscape development, maintenance, and enhancement services serving multiple regions across Florida.

We are invested in shaping the future of the green industry by focusing on community, continuous improvement, and quality every time. We approach each project with the same business strategy and principles that have made us successful for 30 years: surround yourself with team members that care and offer services that exceed client expectations. We strive to build long-term relationships by exemplifying value through superior work.

Come and experience the Down to Earth difference! Join our team and work alongside Florida's best landscape and irrigation professionals. We offer the perfect place to work, learn, and grow.