Fertility care case manager

Job Description

Job Description

About the role

Her Serenity Fertility Care is a growing integrative fertility practice dedicated to helping women navigate their fertility journey with personalized, compassionate care. We are looking for an experienced, empathetic, and bilingual (English/Spanish) Fertility Care Case Manager to join our team and serve as a key point of contact for our patients from the moment they reach out through every step of their care.

What you'll do

Manage patient onboarding, intake coordination, and ongoing case follow-up

Serve as the primary point of contact for fertility patients — in both English and Spanish — answering questions and providing support throughout their care

Coordinate lab orders, referrals, and follow-up appointments with clinical and specialist teams

Maintain accurate patient records and documentation in our EMR system

Communicate care plans clearly to patients in their preferred language, ensuring they understand next steps and feel fully supported

Assist with scheduling, prior authorizations, and insurance-related inquiries as needed

Work closely with the clinical team to ensure seamless continuity of care

What we're looking for

Fluent in English and Spanish — required. You will be working directly with Spanish-speaking patients on a daily basis

Minimum 2 years of experience in GYN and/or fertility care coordination or case management — this is a must

Strong understanding of fertility diagnostics, treatments, and patient support needs

Excellent communication and interpersonal skills — you genuinely connect with patients

Experience with EMR systems and patient documentation

Highly organized, detail-oriented, and able to manage multiple patients simultaneously

Compassionate, patient-centered approach — our patients are going through something deeply personal

Why join Her Serenity?

We're a mission-driven,