Program Supervisor

Program Supervisor I

The Program Supervisor I provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives. Program leaders are responsible to meet all program contractual daily Key Performance Indicators including daily program numbers, data quality input, note taking, exits indicators and services provided.

Duties and responsibilities include achieving grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals; coordinating day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients; conducting weekly case conferencing and monthly case files audits to assure participant records are complete and accurate; monitoring program compliance to VOALA policies and required procedures; assisting Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services – train and mentor staff; coordinating outreach and collaboration efforts with community partners and stakeholders; and other duties as assigned.

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

Essential functions include services for this position must be provided on-site; program operations; record and track services; coordination of services; funder focus; training and mentoring; change leadership; community outreach; and other duties as required and may be subject to change.

Mandated reporter as service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

Requirements include the ability to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications; ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges; associate's degree or a combination of relevant education and experience (2 years); and 6 months of supervisory experience in a social services organization (leading programs, projects, or staff).

Preferred qualifications include master of social work or discipline related to program services; experience connecting clients to community and government resources; experience serving the target community (veterans, homeless, at-risk youth, et cetera); knowledge about community resources; experience with HMIS and other relevant databases used by partner service providers; and ability to work with people from various backgrounds and/or limited English capabilities.