Benefits Call Center Representative

Make an Impact Helping People Enroll in Benefits Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits Join our Benefits Administration Services team and help our valued customers. You will assist people enrolling in benefits during annual enrollment periods. As a Benefits Administration Services Associate III, you will use your problem-solving skills to help respond to questions and make recommendations to customers. The work you will do will make a difference in the lives of many. About the Role One of the most important things that most people do is enroll in benefits plans. In this position, you will be making an impact on those people by assisting them with enrollments. You will contribute by supporting the organization that provides those benefits. As a Benefits Administration Services Associate III, you will be responsible for: Responding to complex client specific inquiries through multiple channels, including telephone, web correspondence and mail Assisting participants with information needed to make informed decisions Completing transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards Advocating for participants to coordinate benefits, services and payments with outside providers and vendors (white glove customer service) Explaining the appropriate participant forms and provides guidance on completion Completing follow up and call backs in a timely manner and escalate as appropriate Requirements To be successful in this role you will: Have a High School Diploma or an equivalent level of education Be able to successfully pass a criminal background check Demonstrate problem-solving skills Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship Working with us Join a rapidly growing organization that can support your career goals. Working for you What you get: Paid Training Career Growth Opportunities Full Benefit Options Great Work Environment Join Us Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $31,920 - $47,880. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to View email address on click.appcast.io. You may also click here to access Conduent's ADAAA Accommodation Policy.