Director of First Impressions/Front Desk/Utility Player

Job Description

Company Description Homestead Title and Escrow is an established industry leader that has served the Colorado real estate market for over a decade. The company’s success is built on a highly experienced team, with many closers averaging more than 24 years in the business and a title department known for its depth of expertise. Homestead Title offers a professional, high-performance environment where team members can grow their skills in a stable, well-respected organization.

Role Description The Director of First Impressions/Front Desk/Utility Player role is a full-time, on-site position based in Greenwood Village, CO. This role serves as the primary point of contact for visitors and callers, greeting guests, answering phones, and directing inquiries to the appropriate team members. Daily responsibilities may include managing the front desk, handling incoming and outgoing mail and packages, organizing documents, scheduling appointments, and supporting closers and title staff with administrative tasks. The Utility Player aspect of the role involves assisting with office operations as needed, such as preparing closing rooms, maintaining office supplies, updating records, and supporting special projects. The ideal candidate will contribute to a welcoming, professional office environment and help ensure smooth day-to-day operations.

Qualifications

• Candidates should possess strong front desk and customer service skills, including professional phone etiquette, a friendly demeanor, and the ability to manage visitor flow.
• Candidates should possess office administration and organizational skills, such as scheduling, document handling, basic data entry, and managing mail and supplies.
• Candidates should possess communication and interpersonal skills, including clear verbal and written communication and the ability to work effectively with clients, team members, and partners.
• Candidates should possess basic technology skills, including comfort with office software (email, calendars, word processing, spreadsheets) and the ability to learn industry-specific systems.
• Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.
• Reliability and punctuality, with a strong sense of ownership and willingness to step in wherever needed.
• Previous experience in a front desk, receptionist, or administrative support role; real estate, title, or escrow experience is a plus but not required.
• High school diploma or equivalent required; additional education or training in business or office administration is beneficial.