Supervisor, Customer Service

Purpose and Scope Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment. Be the "face" of one of our outpatient or hospital facilities and use your administrative skills to impact the lives of our patients and their families. Principal Duties and Responsibilities Under general supervision, follows established company policies and procedures and applies acquired job skills to: Patient Engagement and Front Desk Answering telephone & routing calls to the appropriate person Professionally greet all patients and guests Maintain a professional environment at all times. Monitors the reception and waiting areas Distributing incoming mail Obtain necessary signatures to ensure efficient processing of admissions data in accordance with FMCNA policies and procedures Ensure all aspects of patient confidentiality are maintained at all times Scheduling and Registration Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc. Prepares medical records for facsimile or mail related to travel, transplant, disability, and others Organizes travel for patients by contacting and providing requested medical records Coordinates with transient patient paperwork Coordinates transfer placements and confirmations along with Clinical Manager Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing, and scanning Assist with medical appointment referrals and scheduling Assist with transportation coordination and referrals Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746 and PART Monthly insurance card scanning Administrative and Additional Responsibilities Setting up and maintaining filing systems and basic databases as applicable Completing forms and reports as required by the various company offices and outside vendors and agencies Preparing purchase orders using the appropriate software application Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed Maintaining inventory of the necessary office supplies Assists in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc) Assists in the collection of Patient Demographic Information and Continuous Quality Improvement Data Assemble, file and maintain patient medical records Print patient schedule and pull patient charts daily Arrange for package pickup and delivery Assists with month-end reporting requirements Participate in collaboration sessions such as center/team huddles and staff meetings Attend education and training sessions as appropriate and apply key learnings Skills Knowledge of office procedures required Proficient in Microsoft office applications Ability to adapt to supporting software applications Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Strong organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude Physical Demands and Working Conditions The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Day to day work includes desk and personal computer work and possible interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. The work environment may be characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials Supervision None Education High School Diploma or GED required Experience and Required Skills Minimum 6 months relevant experience without a degree 1-2 years related experience preferred Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred. Good verbal communication skills Pleasant telephone manner Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. This is a full time 30 hour per week position #J-18808-Ljbffr