Operations Manager

Exhibitus is a leading exhibit design and experiential marketing company with products and services that support live events, trade shows, branded interiors, engagements, and virtual/digital environments.

As far as exciting, innovative companies go, Exhibitus is at the top of the list—but don't take our word for it! We have once again been appointed to Event Marketer's The FAB 50 list of top fabricators serving the event and trade show industry, as well as named one of Inc. 5000's fastest-growing private companies in the nation.

However, the accolades don't stop there. Exhibitus has earned Best in Show achievements, won awards in both Exhibit and Event Design, and gained international recognition by the Association of Marketing and Communication Professionals for our inventive advertising in the Hermes Creative Awards. We work hard and play hard. We hope you jump at this unique opportunity to work with the best in the business.

Position Summary
The Operations Manager is responsible for leading and overseeing all aspects of manufacturing, warehousing, purchasing, estimating, and project management for products that the company manufactures and distributes both domestically and globally. This role develops and implements operational strategies that support organizational goals, improve efficiency and profitability, and ensure projects are delivered on time, within budget, and to the highest quality standards. The Operations Manager provides leadership to operational departments, manages resources, oversees vendor relationships, establishes performance metrics, and drives continuous improvement initiatives across the organization while maintaining a strong focus on customer satisfaction and operational excellence.

Lead and oversee manufacturing, warehousing, purchasing, estimating, and project management functions to ensure efficient and profitable operations.

Develop and execute operational strategies, objectives, and processes that support company goals and drive continuous improvement.

Establish, implement, and monitor operational policies, procedures, and quality standards to ensure products meet customer requirements and company expectations.

Manage production workflows, schedules, and resource allocation to ensure projects are completed accurately, efficiently, and on time.

Oversee domestic and international project estimating activities and collaborate with project teams to maximize project profitability and estimate accuracy.

Monitor project performance, costs, labor utilization, and operational metrics to identify opportunities for increased efficiency and profitability.

Lead, coach, develop, and manage operations personnel, including Project Managers, CAD Detailers, Production Manager, Warehouse Manager, and other operational staff.

Oversee recruitment, onboarding, training, performance management, and employee development initiatives within the operations department.

Maintain accurate personnel records and ensure employee management practices comply with company policies and applicable regulations.

Collaborate with senior leadership to establish departmental budgets and manage operational expenses, resources, and capital investments.

Develop and manage vendor relationships to ensure quality products and services are received at competitive pricing and favorable terms.

Resolve production, warehouse, logistics, and project-related issues while implementing corrective actions to minimize risk and delays.

Prepare, analyze, and present operational reports, including productivity metrics, resource allocation, warranty expenditures, project profitability, estimate-to-actual accuracy, and shipping performance.

Drive operational excellence by identifying process improvements, implementing best practices, and promoting a culture of accountability and continuous improvement.

Partner with executive leadership to support strategic planning, operational growth, and long-term business objectives.

Be available to support customer and business needs during evenings and weekends when required.

Qualifications
Required

Proven leadership experience managing manufacturing, warehouse, project management, purchasing, or related operational functions.

Strong organizational, planning, and project management skills with the ability to manage multiple priorities under demanding deadlines.

Demonstrated experience leading, developing, and managing cross-functional teams.

Strong financial acumen, including budgeting, cost control, project profitability analysis, and general accounting knowledge.

Excellent verbal and written communication skills with the ability to effectively communicate across all levels of the organization.

Strong customer service orientation with a commitment to delivering high-quality results.

Ability to analyze operational performance metrics and implement corrective actions to improve outcomes.

Proficiency with Microsoft Office Suite and business management systems.

Ability to work evenings and weekends as required to support operational and customer needs.

Strong problem-solving, decision-making, and conflict-resolution skills.

Preferred

Experience within the trade show, exhibit, event production, custom fabrication, or manufacturing industry.

Experience managing domestic and international project operations.

Knowledge of estimating, production planning, inventory management, logistics, and supply chain operations.

Experience developing operational KPIs and leveraging data-driven decision-making.

Familiarity with Exhibitus EMS or comparable enterprise management systems.

Experience implementing process improvement, lean manufacturing, or operational excellence initiatives.

Core Competencies

Operations Leadership and Management

Manufacturing and Production Oversight

Project Management

Strategic Planning and Execution

Budgeting and Financial Management

Vendor and Supplier Management

Resource Allocation and Workforce Planning

Process Improvement and Operational Efficiency

Performance Metrics and Reporting

Problem Solving and Decision Making

Customer Focus and Service Excellence

Communication and Team Leadership

Quality Assurance and Continuous Improvement

Accountability and Results Orientation

Reporting Staff

Project Managers

Production Manager

Warehouse Manager

Other Operations Personnel as Assigned

Exhibitus is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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