Senior Technical Account Manager

Technical Account Management Team Opportunity

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas' enterprise data protection business, the company's solutions secure and protect data on-premises, in the cloud, and at the edge. Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

The Technical Account Management team at Cohesity are on a mission to help our clients in the Nordic regions to achieve limitless value from our products.

English fluency required with Danish or Swedish fluency preferred (effective English business language communication and skills needed for typical business communication such as presentations, negotiations, meetings, technical customer conversations, socializing, correspondence, and report writing).

How You'll Spend Your Time Here:

• Demonstrates deep understanding of the customer's organization, industry, and business to build trust and drive product adoption
• Proactively showcases Cohesity's features and services to anticipate customer needs and improve utilization
• Identifies upsell opportunities by staying informed about developments in the customer's environment
• Offers technical guidance on appropriate release strategies and deployment models
• Onboards new customers and serves as an early-stage educator for client representatives
• Builds relationships between customers and Cohesity support teams to ensure smooth collaboration
• Independently resolves complex customer issues and engages cross-functional teams when needed
• Investigates customer needs using tools such as surveys and reviews, and advocates for those needs internally
• Collaborates with solution architects, product managers, and other technical experts to resolve complex scenarios
• Owns and tracks the customer roadmap, ensuring strategic goals are aligned and delivered
• Develops and manages Get Well Plans, acting as a central coordinator to resolve escalations and drive account health
• Maintains customer success tools in accordance with internal processes—updating touchpoints, health scores, QBRs, and follow-up actions
• Position and coordinate delivery of Customer Success valued services

We'd Love To Talk To You If You Have Many Of The Following:

• 8+ years of experience across at least two domains: Data Protection, Virtualization, Storage, Backup, or Cloud Computing
• Experience managing complex technical escalations and guiding them to resolution
• Confidence addressing product-related queries and leading technical discussions
• Proven ability to onboard and train customers to maximize product value
• Comfortable gathering customer feedback to influence product development
• Skilled in monitoring capacity, usage, and trends
• Experience leading regular business reviews and customer meetings
• Ability to suggest upgrades or enhancements that align with customer needs
• Proficient in Root Cause Analysis (RCA) documentation
• Adept at partnering with cross-functional teams (Sales, Support, Renewals, PS, etc.) to improve customer outcomes
• Flexible and responsive to changing customer demands, including occasional off-hours support
• The ability to travel up to 25% as needed for customer visits and internal meetings

TAM Does Not:

• Drive pre-sales activities
• Own quota and is not directly responsible for closing deals