Senior Technical Account Manager
Virtual Vocations Inc
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, leveraging HTML, CSS, and JavaScript to solve integration issues while driving commercial outcomes and enhancing merchant performance. Key responsibilities Identify and act on post-sales growth opportunities within the merchant portfolio, collaborating with Account Management to enhance GPV and feature adoption Provide education on Cash App Pay and Afterpay features to merchants and internal teams, delivering quarterly technical reviews that link integration health to commercial performance Work cross-functionally with various teams to develop technical and operational solutions that improve the overall merchant experience Required qualifications Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce Prior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development Solid understanding of payments infrastructure, APIs, and e-commerce platforms Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues Experience with monitoring tools for proactive issue detection and portfolio health oversight
Vacancy posted 5 days ago
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