Change Manager

Job Description This role will own change management and adoption (hypercare) for a newly launched AI-enabled product used across sales teams. While product managers build the features, this individual ensures launch success, user adoption, training, and ongoing support during the critical post-launch period. Hypercare runs for approximately 60 days after launch, and this role will be fully accountable for driving adoption, identifying issues, and coordinating resolution. Key Responsibilities Change Management & Hypercare Own end-to-end change management for new product launches, specifically: User readiness Process impact assessment Adoption strategy Lead the 60-day hypercare period post-launch: Identify bugs, gaps, and process breakdowns Partner with business units and product teams to drive resolution Act as the primary owner of adoption (not escalating everything upstream) Training & Enablement Oversee training programs for new and existing tools: Salesforce PeopleSoft Internal tools Office hours and ongoing enablement Work closely with HR and Training teams to: Automate training processes where possible Streamline onboarding and system education Automation & Continuous Improvement Identify opportunities to automate workflows tied to: HR systems Training delivery Internal tooling and processes Focus on execution and outcomes — how to get things done, not just identifying issues We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements AI experience Salesforce, ERP experience #J-18808-Ljbffr