Regional Director of Operations - Senior Living

Job PreviewFull accountability for a region of Senior Living Communities, including all aspects of Team performance management; hiring, firing, talent development, and recruiting. P&L/budget management; revenue and cost. Client experience; client satisfaction, new client acquisition. Building repair & maintenance capital improvement projects.Minimum Eligibility Requirements: Genuine concern for and ability to work with the elderly. Bachelor's degree in a related field preferred. Must be licensed in good standing if required by the State Licensing Authority, if needed. Must be able to communicate effectively with Residents, families, staff, community officials, referral sources, and the general public. Must meet all State health requirements. Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation. Must be computer literate. Experience with financial reporting and managing multiple budgets. Subject to a criminal background check as needed per state requirements.Essential Functions:Facility Management: Work with the Facility management staff and corporate staff in planning all aspects of Facility operations, including setting priorities and job assignments. Monitor each department, and communicate and interpret policies. Ensure the safety of Residents, their visitors, and staff regarding Infection Control, Fire, and Safety policies and procedures. Conduct routine inspections of services being provided to ensure the highest quality. Maintain current knowledge of OSHA and State Regulations and routinely monitor facility compliance. Ensure understanding and compliance with all regulations regarding Residents' rights.Staffing and Retention: Evaluate performance, provide feedback, assist, coach, and discipline staff as necessary. Oversee hiring of all new candidates for employment, including the interview and orientation process Monitor employee morale, provide mentorship and a supportive team environment, and encourage the professional growth of all employees through orientation, training, and ongoing education. Ensure compliance with employment laws and Facility policies. Manage turnover and maintain a network of recruitment sources.Financial Management: Operate facilities within the established budget. Routinely monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll functions. Maximize revenue through census development and Resident mix.Marketing and Census Development: Effectively market the facility to reach and maintain budgeted occupancy. Evaluate and understand market trends and competitors' strengths and weaknesses and successfully position the facility in the marketplace. Develop an annual business plan and quarterly internal and external marketing plans. Ensure optimum/maximum occupancy, revenue, and profitability for the facility. Create a culture that emphasizes customer service and relationship building. Effectively perform all phases of the internal sales process: inquiry calls, pre-tour, tour, and post-tour (closing). Effectively perform all phases of the external relationship: building/partnering with referral sources.Community Relations: Develop and maintain positive relationships with State regulators, the community at large, families, Residents, ombudsmen, and other professionals on behalf of the Facility.