Senior Systems Administrator | Secret Clearance | Remote

About the Role Were looking for a hands-on ServiceNow System Administrator to own the day-to-day configuration, maintenance, and optimization of our ServiceNow platform. Youll be the go-to technical resource ensuring the platform runs reliably, scales with business needs, and delivers value across ITSM, ITOM, and adjacent modules.
What Youll Do
Administer and configure the ServiceNow platform including user management, roles, groups, and access controls
Build and maintain workflows, forms, business rules, UI policies, and notifications
Support ITSM processes including Incident, Problem, Change, and Service Catalog
Manage upgrades, patches, and platform health — including MID server administration
Collaborate with stakeholders to gather requirements and translate them into platform configurations
Troubleshoot issues and serve as Tier 2/3 escalation support for platform-related problems
Maintain documentation for configurations, processes, and integrations
What You Bring
~3+ years of hands-on ServiceNow administration experience
~ Proficiency in configuring core ITSM modules (Incident, Change, Problem, CMDB)
~ Familiarity with scripting in ServiceNow (Business Rules, Script Includes, Client Scripts)
~ Experience with integrations via REST/SOAP APIs or IntegrationHub
~ ServiceNow Certified System Administrator (CSA) required
~ Strong communication skills and a service-oriented mindset

Nice to Have
Experience supporting MSP or multi-client environments
ITIL v4 Foundation certification
Exposure to SecOps, GRC, or HRSD modules
Familiarity with CMMC or other compliance frameworks