Licensed Practical Nurse

Hybrid LPN Clinical InterviewerMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Location: Phoenix, AZ 85040Pay: $28-29/hourSchedule: Monday–Friday, 8:30 AM–5:00 PM MST (AZ Local Time)Hybrid: Monday & Friday Remote | Tuesday–Thursday In OfficeWe are seeking a LPN Clinical Interviewer to join our team in a hybrid role focused heavily on outbound telephonic outreach. In this position, you will conduct medication interviews with members, gather information to support Medication Therapy Management (MTM) activities, identify medication-related concerns, and provide appropriate education and support within your scope of practice. The ideal candidate is comfortable making a high volume of outbound calls, working in a metrics-driven environment, navigating multiple systems, and communicating effectively with members.Responsibilities:Conduct High-Volume Outbound Medication InterviewsMake a high volume of outbound calls to members to conduct telephonic medication interviews.Verify member identity and obtain appropriate consent before discussing medication-related information.Collect accurate information needed to support Medication Therapy Management (MTM) activities.Review and reconcile prescription, OTC, herbal, and supplement medications.Ask questions to understand medication adherence, effectiveness, side effects, affordability, and barriers to proper medication use.Identify potential medication-related concerns and accurately document findings.Educate, Support & Escalate When NeededProvide medication education in clear, easy-to-understand language within your scope of practice.Reinforce appropriate medication administration, dosing, storage, and adherence strategies.Recognize urgent, complex, or out-of-scope concerns and escalate them appropriately.Partner with pharmacists, care coordinators, and operational teams to support appropriate follow-up.Document Accurately & Meet Quality StandardsDocument member interactions, assessments, and outcomes in designated systems.Follow established clinical workflows, scripts, decision trees, and escalation pathways.Maintain documentation that meets clinical, regulatory, and audit standards.Meet established productivity, quality, and documentation expectations.Participate in quality reviews, coaching, audits, and other performance activities.Work Efficiently in a High-Volume EnvironmentNavigate multiple systems simultaneously, including the MTM platform, call systems, email, and documentation tools.Manage outbound outreach, documentation, and follow-up activities efficiently.Stay current on commonly used medications and program updates.Maintain a strong focus on member experience, accuracy, and medication safety.Required Qualifications & SkillsActive LPN/LVN license in good standing.Experience in a healthcare and/or telephonic outreach environment.Comfortable making high-volume outbound calls and working in a metrics-driven environment.Ability to work effectively in a hybrid environment, both independently from home and in an office/call center setting.Ability to navigate electronic documentation systems and Microsoft Office tools.Strong attention to detail and ability to accurately document member interactions.Preferred QualificationsExperience with Medication Therapy Management (MTM)Experience with Transition of Care.Experience working with Medicare or Medicaid populations.Previous experience in a high-volume outbound healthcare call center environment.Schedule & Work EnvironmentMonday–Friday, 8:30 AM–5:00 PM MST (Arizona local time)Monday: Work from homeTuesday–Thursday: In-office in Phoenix, AZ 85040Friday: Work from homeHybrid position with a strong emphasis on outbound member outreach and call productivity. xhyhwjd $28-29/hourIf interested in hearing more, we encourage you to apply!