Product Manager II - Omni Systems

At Tailored Brands, we help people love the way they look and feel for their most important moments. Our Technology team loves the way they feel and thrive at work, with:
• Flexible work opportunities, including remote and hybrid options
• Small, empowered teams that have fun delivering real value for our customers
• A culture that values a 50-year legacy while eagerly embracing the future


Want to be part of this? We currently have an exciting opportunity for Product Manager II to join our Tailored Technology team. This individual will is responsible for owning defined product capabilities within enterprise omni-channel platforms, including Enterprise Order Management (OMS), select store systems, and contact center (TCS) technologies. This role drives feature development, enhancements, and system improvements that enable seamless experiences across stores, digital, and service channels. The Product Manager partners with business, engineering, and operations teams to translate business needs into clear product requirements and deliver measurable improvements in performance, efficiency, and customer experience.

What you'll do


Product Ownership and Execution
• Own defined product areas or subsystems within OMS and Contact Center platforms.
• Translate business needs and operational requirements into clear user stories and system requirements.
• Define feature priorities in alignment with established product strategy and roadmap direction.
• Monitor KPIs such as order accuracy, fulfillment speed, service resolution time, adoption, and defect trends.
• Support roadmap planning by identifying enhancement opportunities and areas for optimization.

Omni-Channel Enablement
• Support end-to-end order lifecycle capabilities including capture, sourcing, routing, fulfillment, modifications, and returns.
• Partner with store, contact center, and ecommerce stakeholders to improve workflows supporting omni-channel execution such as pickup, ship-from-store, assisted selling, and order servicing.
• Ensure system behavior is consistent across ecommerce, store, and service touchpoints.
• Collaborate with engineering and architecture to understand system dependencies and integration points across OMS, POS, inventory, CRM, and ecommerce platforms.

Cross-Functional Delivery
• Lead backlog grooming, sprint planning, and feature refinement with business and engineering teams.
• Partner with business and QA to ensure requirements are testable and acceptance criteria are clearly defined.
• Coordinate with operations and support teams during releases and rollouts.
• Participate in discovery sessions to evaluate new capabilities and process improvements.
• Identify risks, dependencies, and tradeoffs and escalate when necessary.

Stakeholder Engagement
• Serve as the product lead for assigned capabilities.
• Build productive working relationships with business, engineering, and operational stakeholders.
• Communicate feature progress, risks, and outcomes to stakeholders.
• Gather feedback from users and partners to continuously improve system performance and usability.

What you'll bring
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering or a related field or equivalent practical experience required.
• Typically 5+ years of relevant product management or related experience.
• Solid understanding of enterprise retail operations and omni-channel workflows.
• Experience working with integrated systems such as OMS, POS, inventory, ecommerce, or contact center platforms.
• Ability to translate business requirements into detailed product specifications and user stories.
• Strong backlog management and prioritization skills.
• Comfortable working in Agile environments and collaborating closely with engineering teams.
• Analytical mindset with the ability to use data to support prioritization and decision-making.
• Strong communication skills with the ability to partner effectively across functions.
• Retail industry experience preferred.

If you see yourself in this role, but fall short in any areas above, apply anyway! We love to invest in our team members!

The Best Kept Secret in Retail

Tailored Brands is North America's leading specialty retailer of menswear, famous for world-class customer service and unique offerings like tailoring and custom suits. We are best known by our brands, including Men's Wearhouse, Jos. A. Bank, K&G Fashion Superstore, and Moores Clothing for Men in Canada.


We are emerging from the pandemic with incredible momentum. We own a unique and special market segment experiencing record-level demand. This has inspired our 3-year journey to become Legendary; an exciting strategy that leans heavily upon a strong technology foundation.

With over 1,000 stores across the US and Canada, 15,000 employees, and over 35 million customers, we're the perfect size! Large enough to demand leading-edge enterprise-worthy technology, but small enough to move quickly and empower our teams with significant scope & autonomy.


Apply now to power your career journey to Legendary!

Benefits

This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go Tailoredbrands.com/working-here/people-culture.


Work-Life Balance

We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as:
• Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development
• Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend
• Holiday Early Departure | close out early the business day before a company observed holiday


The starting salary for this position is $92,810 - $116,000. Actual compensation within this range will be determined based on factors such as skills, experience, and qualifications. Over time, and subject to performance, tenure, and evolving responsibilities, total compensation for this role may grow to as much as $150,000. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Work Environment, Physical & Mental Demands
• Ability to sit and work at a computer keyboard for extended periods of time
• Ability to stoop, kneel, bend at the waist, and reach daily
• Able to lift and move up to 25 pounds occasionally
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
• Hours regularly 40 hours per week, as work dictates, from our Houston, TX or Dublin, CA corporate office locations.


Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.