Product Manager IV - ServiceNow IRM, GRC

Product Manager IV - ServiceNow IRM, GRC

This senior individual contributor role focuses on defining and executing product strategy for ServiceNow Integrated Risk Management solutions, ensuring alignment with enterprise risk management objectives, regulatory compliance, remediation workflows, and predictive analytics. The role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, tracking OKRs and making decisions on capabilities to bring to market. The candidate is expected to serve as a leader for product teams, collaborate with stakeholder groups to support product adoption, own backlog and prioritization, and maintain platform integrity and scalability. This role is also responsible for performing internal and external discovery to evaluate IRM solutions that support enterprise risk posture, compliance and continuous monitoring.

Essential Responsibilities:

Champion IRM capabilities across the enterprise by conducting proposal sessions, guiding new feature development, and leading demos for stakeholders. Partner with business leaders to align IRM roadmap with enterprise governance objectives. Lead initiatives to automate manual processes with ServiceNow IRM workflows. Identify gaps in current processes and drive enhancements through Customer Boards, ServiceNow new features, rapid prototyping, and user feedback loops.

Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities.

Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback.

Key Responsibilities:

Defines product strategy and vision, and develops product roadmaps from ideation to launch for IRM features by making decisions on enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings and key results; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary.

Leads the product team throughout the product management lifecycle by coordinating resolution of internal and external dependencies; removing roadblocks; and ensuring timely delivery. Partners with operations and market stakeholders to drive product adoption and readiness, including coordinating training for production support teams. Responsible for agile ceremonies such as backlog grooming and prioritization, sprint planning, and user story acceptance to maintain output and alignment. Conducts feature demos for stakeholders, provides product expertise and peer consultation, and incorporates user feedback along with industry best practices.

Performs internal and external discovery for new and existing features by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Analytical Skills
• Client Focus
• Conflict Resolution
• Cross Department Coordination
• Debugging and Troubleshooting
• Delegation
• Demonstrating Personal Flexibility
• Getting Work Done Through Others
• IT Service Design and Introduction
• IT Service Improvement
• IT Standards, Procedures & Policies
• ITIL (Information Technology Infrastructure Library) Consultation
• Innovative Mindset
• Managing Diverse Relationships
• Mentoring and Coaching
• Negotiation
• Organizational Skills
• Relationship Building
• Risk Management
• Technical Communication
• Technical Documentation
• Vendor Management

Minimum Qualifications:

• Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements.
• Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices.
• Minimum one (1) year experience in a leadership role with or without direct reports.

Preferred Qualifications:

• ServiceNow IRM and GRC Application
• Expertise in designing workflows for risk identification, assessment, and remediation. Strong understanding of risk taxonomy, control libraries, and compliance mapping within ServiceNow.
• Master's degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field.

Location Options: Pleasanton, CA, or CO (Hybrid schedule, 3 days in the local office/ week)