Customer Service Representative

Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. High volume call center needs someone to grab calls and send emails for orders or issues. Return calls and follows up with the customer. Room for growth depending on performance.

Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Data Entry
​ Qualifications:
Previous experience in customer service, sales, or other related fields
Typing of at least 45 wpm
Familiar with email communication
Excellent written and verbal communication skills