Esthetician Manager - Concord

The Esthetician Manager is responsible for leading the esthetician team while ensuring exceptional guest experiences, operational excellence, and adherence to FACE FOUNDRIÉ standards. This role blends leadership, training, and hands-on service delivery to support business performance and team development. The Esthetician Manager oversees hiring, coaching, scheduling, compliance, and performance management for the esthetician team while maintaining a high standard of client care and service quality.

Roles & Responsibilities

1. Team Leadership & Staff Management:

• Lead, mentor, and manage the esthetician team to maintain a high-performing and positive workplace culture.
• Conduct interviews and the process for hiring new esthetician team members.
• Provide ongoing coaching, feedback, and performance management to support professional development and service excellence.
• Conduct weekly, monthly, and quarterly performance reviews and hold team members accountable to established benchmarks and goals.
• Maintain a professional, supportive, and gossip-free environment that promotes collaboration, accountability, and respect.
• Review and approve time off for estheticians
• Serve as an approachable and effective communicator who leads by example and models professionalism, integrity, and sound judgment.

2. Operations & Compliance Management:

• Assist with creating and maintaining esthetician schedules in Boulevard, including appropriate coverage for breaks and lunches.
• Monitor timekeeping to ensure esthetician staff accurately clock in, clock out, and record meal breaks.
• Review and approve time-off requests, escalating questions when necessary.
• Ensure all safety, sanitation, and hygiene standards are followed before, during, and after services to remain compliant with state board regulations.
• Oversee inventory management in collaboration with the Lead Esthetician, ensuring accurate inventory counts and proper product control and inventory management.
• Coordinate store cleaning responsibilities, ensuring treatment rooms, dispensing areas, restrooms, and back-of-house areas meet FACE FOUNDRIÉ cleanliness standards.
• Maintain open communication with the District Manager using Gmail and other company systems to ensure operational needs are addressed.

3. Training & Team Development:

• Design and implement training curriculum for new estheticians onboarding and ongoing development.
• Train and coach estheticians on FACE FOUNDRIÉ protocols, service standards, product knowledge, sales techniques, and compliance requirements.
• Provide ongoing education on new services, products, and operational updates.
• Partner with product and equipment representatives to schedule and facilitate training sessions for the team.
• Utilize training platforms such as Eloomi to support ongoing professional development.
• Identify development opportunities for individual estheticians and create actionable plans to enhance their skills, performance management, and Safety and legal compliance.
• Coach and train esthetician staff to help achieve store and individual sales goals.
• Support the Lead Esthetician by delegating training responsibilities and optimizing training schedules.

4. Client Experience, Marketing & Financial Performance:

• Deliver high-quality esthetic services including dermaplaning, HydraFacial, Procell, chemical peels, brow lamination, lash lift, and tint while modeling service excellence.
• Maintain an active client base and perform services regularly in addition to managerial duties.
• Ensure all clients receive exceptional service and address concerns professionally and promptly.
• Hold the team accountable for meeting key business metrics, including service sales, product sales, membership goals, and rebooking rates.
• Utilize CRM tools such as Axle to support client relationships, follow-ups, and promotions.
• Collaborate with marketing initiatives, including events, pop-ups, and social media engagement to promote services and brand awareness.
• Encourage team participation in social media and promotional activities that build excitement and visibility for the business.
• Partner with the District Manager to implement strategies that drive revenue growth, sales targets, and profitability goals.

Qualifications and Skills:

• Active California Esthetician License required.
• Demonstrated leadership and management experience in a spa, skincare clinic, or beauty services environment.
• Expertise in advanced esthetic services, including dermaplaning, HydraFacial, chemical peels, and related treatments.
• Strong training, coaching, and performance management skills with the ability to motivate and develop team members.
• Excellent communication and organizational skills with proficiency in Gmail, scheduling systems, and client management platforms.

Benefits:

• Bonuses and incentives available during promotional periods
• Tiered commission on personal product sales
• Edge Rewards: $5 per name mentioned in positive reviews
• Corporate referral program: Give $10, Get $10 (on App)
• Employee discounts: 30% off Products, and 50% off Facial Services for Immediate Family
• Complementary Focused Facial with Enhancement of Choice (including Gratuity) per month
• Paid Personal Time Off

Pay: hourly pay + product commission + gratuities + membership sales commission

Location: FACE FOUNDRIÉ – The Veranda in Concord, CA

Schedule: Full-Time - Must be available to work weekends, evenings, and some holidays