Technology Support Specialist

Are you the go-to tech wizard that loan officers call when something breaks or confuses them?

Do you love solving problems, walking someone through a complex process, and making tech actually work for humans?

West Capital Lending is hiring a Mortgage Tech Support Specialist to support our brokers and loan officers across the country with day-to-day technical issues, LOS platform support, onboarding, and light system configuration.

What You’ll Do:

Troubleshoot LOS, POS, pricing engine, and CRM issues (LendingPad, ARRIVE, Shape, etc.)

Support LOs with login issues, broken workflows, access errors, and file flow concerns

Respond to support tickets, emails, and chats in a timely and friendly manner

⚙️ Help configure and manage user settings, permissions, and new user setups

Work closely with our Training and BD teams to roll out new tools and maintain adoption

Document recurring issues and escalate platform bugs to leadership or vendors

✅ What You Bring:

✔️ Previous experience in mortgage tech, IT helpdesk, or LOS/POS administration

✔️ Deep familiarity with common broker systems (LendingPad, ARIVE, Floify, Shape, etc.)

✔️ Clear communication skills and patience under pressure

✔️ Systems thinking and process-oriented mindset

✔️ Bonus: Experience with ticketing tools or light system integrations

What You’ll Get:

• Competitive base salary + bonus
• Full access to our tech stack, training programs, and leadership visibility
• A front-row seat in the growth of one of the country’s top mortgage brokerages
• A role where your knowledge helps dozens of LOs close more deals, faster

West Capital Lending is Rocket Mortgage’s #1 broker partner and one of the fastest-growing mortgage companies in the country. We provide full-service support, training, and tech to loan officers across the U.S. — and we need top-tier people behind the curtain making it all run smoothly.

If you’re the kind of person who loves fixing the problem everyone else gives up on, this one’s for you.

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