CWR-Customer Service Rep II

CWR-Customer Service Rep II

Our client, a leading logistics and delivery organization, is seeking a CWR-Customer Service Rep II to join their team. As a CWR-Customer Service Rep II, you will be part of the dispatch and operations support team. The ideal candidate will demonstrate strong communication skills, resilience under pressure, and a proactive approach to problem-solving, which will align successfully in the organization.

Location: Brookshire, TX

Shift: Flexible shifts available: First Shift (6:00 AM - 2:30 PM) or Second Shift (10:30 PM - 7:00 AM). Candidates may rotate shifts based on operational needs. Must be available Fridays and Saturdays, with two Sundays off per year.

What's the Job?

• Monitor 30-40 daily delivery routes and maintain real-time communication with driver teams during deliveries.
• Ensure delivery schedules are met, reroute as necessary, and document any issues or delays.
• Support customer interactions during in-home deliveries, providing assistance and clarifying services.
• Assist returning driver teams with warehouse check-in procedures, including trash segregation and asset verification.
• Lead shift support staff, coordinate daily operations, and escalate issues to management as needed.

What's Needed?

• Fluency in English; proficiency in Spanish is preferred but not required.
• At least 1 year of experience in dispatch, field operations, or logistics, preferably in appliance or furniture sectors.
• Strong phone presence with assertiveness, calmness under pressure, and influencing skills.
• Comfort working in a warehouse environment with live driver communication.
• Reliable, professional demeanor suitable for a customer-facing role behind the scenes.

What's in it for me?

• Opportunity to work in a dynamic, fast-paced environment with a supportive team.
• Potential for career growth within a reputable organization.
• Engagement in meaningful work that directly impacts customer satisfaction.
• Exposure to innovative logistics and delivery operations.
• Work schedule that offers flexibility and stability.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.