Enrollment Management Specialist

About CT State Connecticut State Community College (CT State) was launched on July 1, 2023 through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success. For more information about CT State Community College and the campus please visit Home - CT State Position Details Posted: June 5, 2026 Level: Community College Professional 14, 12-month, tenure track position Employment Type: Standard Hours: Full-time, 35 hours per week Anticipated Start Date: September 2026 Work Location: CT State Three Rivers (574 New London Turnpike, Norwich, CT 06360) Work Modality: On-site; Position is not remote Closing Date: Applications must be submitted by 5:00 pm (EST) on Wednesday, July 1, 2026. Position Summary The Enrollment Management Specialist plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students and maintains compliance with FERPA and all applicable policies and laws. Essential Duties and Responsibilities Under the direction of the Campus Supervisor of Enrollment Services, the Enrollment Management Specialist is responsible for assisting in the delivery of a comprehensive, one-stop enrollment services experience to all credit students on their campus of the Connecticut State Community College. This position is accountable for contributing to the enrollment, registration, and retention operations of the College through effective performance in these essential duties: Key responsibilities include: Assists the Campus Supervisor in delivering a comprehensive, one-stop enrollment services experience to all credit students within their campus of CT State Community College. Provide high quality customer service to prospective, new, and current students, as well as all staff, faculty, and the public. Provides front line support, answers phone calls and emails to assist students in areas such as the admissions application, applying to the college, residency status, the enrollment process, cost of attendance, etc. Oversight of all inbound and outbound communication through the general registration email account, including responding to all incoming emails and outbound email communications to students including promotion of upcoming events, enrollment information, school policies, dates and deadlines, or other college announcements. Reviews and processes applications for admission including screening documents such as transcripts, immigration and veterans’ papers and financial aid requests to evaluate them for completeness, students’ special needs and appropriateness for College programs. Advises prospective students and their families to identify academic and career areas of interest and discusses how those interests fit into a degree program, and assists them with the application process, applying for financial aid, and understanding the placement, advising, and registration process. Processes in-person registrations and completes other registration functions such as processing add/drops, withdrawals, change of major, researching and resolving registration and billing problems, document scanning of student records, etc. Interprets and communicates general college admissions and registration policies and procedures for the college community. Performing a broad range of administrative support duties to facilitate the admissions process including such tasks as composing and preparing correspondence to arrange candidate interviews and to provide general admissions information. Recommends and directs students to appropriate campus resources including Academic Advising, Career Counseling, Disability Services, Financial Aid, Veterans Affairs, and other student support services as appropriate. Participates in enrollment events such as Enroll in a Day, Super Saturday, etc. Participates in on-going training and cross-training opportunities on campus to ensure timely, thorough, and accurate processes. Collaborates with appropriate faculty and staff as needed to support the enrollment of each student. Maintains a commitment to CSCC overarching goals including initiatives encouraging equity and diversity. Represents CT State Community College interests at professional organizations at the state level. May involve occasional evening or weekend work, within contractual limitations. Additional responsibilities include: Attendance and participation at convocation and commencement ceremonies Service on assigned committees and task forces Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends. This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description. Minimum Qualifications Bachelor’s degree in education, counseling, student development, social work, enrollment management or an appropriately related field together with one (1) or more years of related experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties. Required Knowledge, Skills, and Abilities: Demonstrated understanding of a comprehensive community college. Demonstrated fundamental knowledge of student records and enrollment practices and methods accepted by the higher education field. Demonstrated skill in operating computerized and manual systems for collecting, preserving, and reporting student information. Demonstrated ability to work in groups, which emphasize collaboration, consensus building, conflict resolution, and problem solving. Experience in using enrollment management, content management, and project management software. Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities. Excellent interpersonal, oral, and written communication skills. Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams). Preferred Qualifications Experience using a Student Information System such as Banner, or a comparable system. Experience working in a student-facing office setting. Experience in a direct customer service setting. Bilingual in Spanish. Salary and Benefits Salary range: $55,494-$59,209 approximate annual. Salary is based on qualifications, education, job-related experience, and internal equity. CT State offers a comprehensive benefits package, including: Generous leave policies Multiple retirement plan options Comprehensive health insurance choices Supplemental benefits for retirement and family protection Tuition reimbursement (if applicable). For more information, visit: CSCU - Human Resources - Future Employees. Application Instructions To apply, submit: A cover letter A resume The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume. Important Notes: Incomplete applications or those submitted after the closing date will not be considered. Links to external resume sites are not accepted. Apply online at: CT State Community College cannot sponsor work visas. Applicants must be authorized to work full-time in the United States. Selection Process After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline. The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection. Background Screening Employment offers are contingent upon: Proof of eligibility to work under the Immigration Reform and Control Act (IRCA). Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks. CT State is committed to maintaining a safe campus community. Equity Statement Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities. Continuing Notice of Nondiscrimination CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bonafide occupational qualifications excluding persons in the above protected groups. For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: Nicholas D'Agostino, Director of Equity and Civil Rights, CT State Community College, 185 Main Street, New Britain, CT 06051, View phone number on click.appcast.io or View email address on click.appcast.io. CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. #J-18808-Ljbffr