Customer Operations Coordinator

Job Description

Job Description

Title: Customer Operations Coordinator

Location: New York, NY

Who we are:

Voted one of the Nation's Best and Brightest Companies to Work for, Kuraray America, Inc. (KAI) is a global leader in specialty chemical, fiber, and resin production. With top-of-the-line research and production facilities and a vast network of supplies from around the world, Kuraray leads the industry in specialty dental, fiber, resin, and elastomer products. Kuraray America is a wholly owned subsidiary of Kuraray Company, Ltd. Based in Tokyo, Japan. Kuraray has operations in 32 countries and employs more than 12,000 employees, including over 800 in the United States.

Why Kuraray:

Kuraray is building a better tomorrow, today. Our team members are dedicated to expanding our business with committed professionals who share essential values such as integrity, excellence, teamwork, and accountability.

As a part of Kuraray America, Inc., our team shares the advantages of working for the leader in specialty chemicals, resins, and fibers. Our international presence and resources allow us to be a world-leading innovator in the industries we service. Yet, despite our size, our people are more than just a number. As a new team member, you can expect to earn responsibility quickly. Our commitment to our people is visible in our comprehensive benefits package. As a Kuraray team member, you will have the opportunity to enjoy competitive salaries and benefits, incentive opportunities, and an excellent work environment.

Position Summary:

The Customer Operations Coordinator supports customer service, order management, dealer support, sample fulfillment, and operational activities for the Dental business. This role serves as a key liaison between customers, dealers, sales representatives, third-party logistics providers, and internal stakeholders to ensure orders, shipments, customer data, invoicing, and related business processes are managed accurately and efficiently. The position requires strong organizational skills, attention to detail, and the ability to coordinate multiple priorities in a fast-paced environment while maintaining a high level of customer service.

Responsibilities:

Customer Service & Order Management

• Support the complete order lifecycle, including order entry, order maintenance, fulfillment coordination, and customer follow-up activities.
• Serve as a primary point of contact for customers, dealers, sales representatives, and internal stakeholders regarding orders, shipments, and related inquiries.
• Maintain accurate customer, dealer, pricing, order, and shipment information within company systems.
• Assist with customer-specific requirements, documentation requests, and account-related updates.

Operations & Logistics Coordination

• Coordinate with third-party logistics providers, warehouse partners, and internal teams to support product availability, order fulfillment, and shipment execution.
• Monitor inventory and shipment activity and communicate potential supply or fulfillment issues to appropriate stakeholders.
• Assist in resolving order, shipment, inventory, and operational issues to support customer satisfaction and business continuity.

Business Process & Administrative Support

• Support invoicing, sales data administration, reporting, chargebacks, expense processing, and other operational activities as needed.
• Identify process improvement opportunities and recommend practical solutions to improve efficiency, accuracy, and customer experience.
• Maintain records and perform responsibilities in accordance with company policies, internal controls, and applicable quality standards.

Additional Responsibilities

• Perform other duties and special projects as assigned.

Minimum Qualifications:

• HS Diploma or equivalent AND 1-3 years in customer service, order management, sales operations, logistics, or related support functions
• Experience supporting customer service, order management, sales operations, logistics coordination, or related business processes.
• Strong communication and interpersonal skills with the ability to work effectively with customers, dealers, vendors, logistics providers, sales teams, and internal stakeholders.
• Strong attention to detail and ability to manage accurate business records and transactions.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• Ability to manage multiple priorities, meet deadlines, and work independently in a hybrid or remote environment.
• Strong organizational, problem-solving, and follow-through skills.
• Ability to identify operational issues and escalate appropriately.
• This candidate must reside in New York.
• This role has 10% of travel.

Competencies :

• Customer Focus
• Building strong customer relationships and delivering customer-centric solutions.
• Business Insight
• Applying knowledge of business and the marketplace to advance the organization's goals.
• Cultivates Innovation
• Creating new and better ways for the organization to be successful.

• Action Oriented
• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Ensures Accountability
• Holding self and others accountable to meet commitments.
• Drives Results
• Consistently achieving results, even under tough circumstance
• Collaborates
• Building partnerships and working collaboratively with others to meet shared objectives.
• Values Difference
• Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively
• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Courage
• Stepping up to address difficult issues, saying what needs to be said.
• Instills Trust
• Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Situational Adaptability
• Adapting approach and demeanor in real time to match the shifting demands of different situations.

NOTE: The salary range for this role is $56,188.40 - $84,282.61 annually .

We offer a competitive compensation package that includes base pay and an annual incentive. This program is designed to reward individual performance and align overall rewards with corporate and team performance.

Our employees benefit from a robust healthcare package that includes wellness reimbursements, along with generous perks such as three weeks of paid time off, ten company holidays, paid parental leave, education reimbursement, and a matching 401k plan, among other offerings.

Applicants must be authorized to work for ANY employer in the U.S.

Learn more at kuraray.us.com/careers/

Kuraray America, Inc. is an Equal Employment Opportunity/disability/protected veteran status

No third-party candidates accepted.