Concierge

Concierge

Concierge Location: The August at Steelpointe Harbor - Bridgeport, CT

Creating Value Through Vibrant Communities

With expertise in market-rate, affordable, and mixed-use communities, we specialize in innovative public and private partnerships. Since 1993, we've delivered over $3 billion in developments and maintain a robust pipeline exceeding $1 billion.

Our purpose Creating Value Through Vibrant Communities drives everything we do. Guided by our core values, we foster a dynamic and collaborative environment:

• Diligent
• Winning Mindset
• Respectful Team Player
• Humbly Confident
• Integrity

Join our award-winning team! In 2024, we were recognized for our people-first work culture by Top Workplaces (Real Estate Industry) and named Management Company of the Year at the Midwest Prodigy Awards.

If you're passionate, driven, and ready to thrive, we want to hear from you. Apply today and start building a brighter future with Flaherty & Collins Properties!

At Flaherty & Collins, we believe exceptional resident experiences begin the moment someone walks through our doors. As the first face residents, guests, and prospective residents see, our Concierge plays an important role in creating a welcoming atmosphere while delivering outstanding customer service every day.

We're looking for someone who is friendly, professional, and genuinely enjoys helping others. If you're passionate about hospitality, thrive in a people-focused environment, and love making someone's day a little easier, we'd love to meet you.

What You'll Do:

• Welcome residents, guests, and prospective residents with a warm, professional first impression.
• Serve as the primary point of contact at the front desk, providing exceptional customer service and assistance.
• Answer phone calls, emails, and resident inquiries in a timely and professional manner.
• Coordinate package acceptance, notifications, and distribution.
• Assist residents with service requests, reservations, and general community information.
• Monitor building access and visitor activity while helping maintain a safe and secure environment.
• Coordinate with leasing, maintenance, and property management teams to ensure resident needs are addressed promptly.
• Maintain the appearance and organization of the lobby, amenity spaces, and front desk area.
• Assist with resident events, community activities, and hospitality initiatives.
• Support administrative tasks, documentation, and other duties that contribute to smooth daily operations.

What Makes You a Great Fit:

• You genuinely enjoy helping people and creating memorable customer experiences.
• Previous experience in hospitality, luxury residential, hotels, retail, or customer service is preferred.
• You have excellent verbal and written communication skills.
• You're organized, dependable, and able to manage multiple priorities with professionalism.
• You remain calm and positive while handling unexpected situations.
• You're comfortable learning property management software and Microsoft Office applications.
• You present yourself professionally and take pride in representing a luxury community.
• You enjoy working as part of a collaborative team while confidently handling responsibilities independently.
• You embody our core values of Diligent, Winning Mindset, Respectful Team Player, Humbly Confident, and Integrity.

Benefits Package:

• Health Benefits: Medical, Vision & Dental Insurance
• Wellness Benefits: Employee Assistance Program
• Virtual Doctor Visits
• Retirement Planning: 401k program with a company match
• Employer-Paid Life Insurance
• Paid Time Off- Personal Time, Birthday, Diversity Day, and 8.5 Holidays.
• Paid Parental Leave
• Rental Discounts
• Industry Memberships
• Company Events
• Volunteer Opportunities
• Employer-Paid Training & Certifications
• Employee Referral Program
• Bonus Opportunities

Flaherty & Collins Properties is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.