Case Manager

Job Description

Job Description

Position Overview  

A Case Manager (CM)
is responsible for
assisting individuals with chronic illnesses, mental health conditions, or life-altering challenges in gaining access to rehabilitation programs and essential community services. The goal of TCM services is to facilitate access and linkage to the necessary resources that enable clients to live independently and maintain a high quality of life. 

TCMs serve as advocates, coordinating services and speaking on behalf of clients to ensure that they receive the most appropriate care and support. The role involves direct interaction with clients, their families, healthcare providers, and other community resources. 

 

Key Responsibilities  

1. Assessment & Planning
   

Conduct comprehensive assessments to evaluate clients' needs, strengths, challenges, and goals. 

Develop individualized service plans tailored to each client’s specific requirements. 

Assess clients’ physical and mental wellness, preferences, and abilities to create a personalized care plan. 

 

2. Service Coordination

Facilitate access to various services, including mental health treatment, housing, employment, education, and social support. 

Connect clients with professional services, community resources, and relevant support programs. 

Ensure that all services are aligned with the client’s goals and best interests. 

 

3. Advocacy & Support

Advocate for clients’ rights and needs, helping them navigate complex healthcare and social systems. 

Represent clients in discussions with service providers to ensure they receive appropriate care and support. 

 

4. Monitoring & Evaluation

Regularly assess client progress and evaluate the effectiveness of services received. 

Adjust treatment and support plans as needed to improve client outcomes. 

Maintain consistent communication with clients to assess their well-being and address any concerns. 

 

5. Collaboration

Work closely with clients, families, caregivers, healthcare professionals, and community agencies to provide holistic care. 

Build strong relationships with local service providers to streamline client support. 

 

6. Crisis Intervention

Provide immediate support and intervention during crises. 

Assist clients in managing emergency situations and de-escalate conflicts when necessary. 

 

7. Education & Empowerment

Educate clients and their families about available resources, their conditions, and treatment options. 

Encourage clients to take an active role in their recovery and well-being. 

 

8. Documentation & Follow-Up

Maintain accurate records of client progress, referrals, home visits, and notable interactions. 

Conduct periodic evaluations and make adjustments to care plans as needed. 

Follow up with discharged clients to ensure continuity of care and satisfaction with services. 

 

Qualifications & Requirements Education:  

Bachelor's degree in a relevant field. 

Certification in Targeted Case Management (TCM) meeting all requirements of the state of Florida. 

 

Experience:  

Minimum of one (1) year of experience in case management or a related field. 

 

Skills & Competencies:  

Bilingual candidates are a plus. 

Strong knowledge of community resources and social services. 

Excellent time management and organizational skills. 

Strong communication and documentation abilities. 

Ability to work independently and collaboratively within a team. 

 

Job Type: Full-time 

 

Pay: $45,000.00 per year 

 

 

Benefits:  

Dental insurance 

Health insurance 

Paid time off 

Vision insurance 

401K

 

Schedule:  

Monday to Friday 

 

Education:  

Bachelor's (Required) 

Work Location: In person