Assistant General Manager

Assistant General Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities include playing a pivotal role in hotel sales efforts, touring the operating departments daily, conducting weekly staff meetings, meeting all financial review dates, holding a monthly financial review with all department managers, ensuring that all department heads maintain budgeted productivity levels, developing managers for future advancement, participating in required M.O.D. coverage, maintaining direct contact with and monitoring the development of management trainees, adhering to all Highgate Hotel policies and procedures, overseeing and assisting in the Highgate Hotel budget process, ensuring that training in service standards is taking place, assisting in creating a positive team-oriented environment, inspecting rooms regularly, ensuring complete processing of invoices daily, ensuring that all appropriate information for financial documents is received by the Corporate Office monthly, ensuring the cleanliness and maintenance of the physical property, ensuring that employees are attentive, friendly, courteous and efficient in their interactions, forecasting monthly the hotel's financial position, preparing and conducting all management interviews, performing all Executive Committee members performance appraisals, motivating, coaching, counseling and disciplining all management personnel, performing any other duties as requested by the Vice President or Regional Director of Operations, ensuring that all employees receive fair and equitable treatment, meeting clients on the property, being in the public areas during peak times, ensuring procedures for handling of the hotel safe are followed, and ensuring monthly credit meetings are conducted.

Qualifications include at least 5-6 years progressive experience in a hotel, long hours sometimes required, maintaining a warm and friendly demeanor at all times, effectively communicating both verbally and written, being effective at listening to, understanding, and clarifying concerns raised by employees and guests, multitasking and prioritizing departmental functions to meet deadlines, attending all hotel required meetings and trainings, participating in M.O.D. coverage as required, maintaining regular attendance in compliance with Highgate Hotel Standards, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel Standards and regulations, maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions, being effective in handling problems, understanding and evaluating complex information, maintaining confidentiality of information, and performing other duties as requested by management.