Assistant General Manager

Assistant General Manager – Firehouse Subs

Firehouse Subs is seeking a driven and experienced Assistant General Manager (AGM) to support restaurant operations, develop team members, and help drive sales and profitability. As the AGM, you'll partner closely with the General Manager to lead the restaurant, ensure operational excellence, and build a strong, high-performing team. This is a key leadership role and a stepping stone to becoming a General Manager.

Responsibilities:

• Assist the General Manager in overseeing daily restaurant operations
• Lead shifts and ensure high standards in food quality, service, and cleanliness
• Train, coach, and develop Crew Members and Shift Leaders
• Support hiring, onboarding, and performance management
• Help manage P&L, including labor, food cost, and inventory control
• Ensure compliance with all food safety and sanitation standards
• Handle guest concerns and ensure an exceptional customer experience
• Assist with scheduling, ordering, and administrative tasks
• Step in to run the restaurant in the absence of the General Manager

Qualifications:

• 2+ years of restaurant management experience (QSR or fast-casual preferred)
• Strong leadership and team development skills
• Experience with scheduling, inventory, and cost control
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Flexible schedule, including nights and weekends

Compensation & Benefits:

• Competitive salary or hourly pay (based on experience)
• Bonus potential
• Career advancement opportunities to General Manager
• Paid training and leadership development
• Supportive, team-oriented work environment

Why Firehouse Subs?

Firehouse Subs is built on a culture of service, teamwork, and giving back. As an Assistant General Manager, you'll play a critical role in developing future leaders, driving results, and making an impact both in the restaurant and the community.

Firehouse Subs ® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation ® .

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service, and
• Public Safety