(USA) Manager, Operations

Position Summary As Manager, Operations – Seller Partner Onboarding, you will lead a team responsible for onboarding sellers into Walmart’s Local Marketplace. This includes both SMB sellers and Mid‑Market (MM) sellers (10+ locations), with clearly defined ownership across each segment. You will manage a team of Sr. Analysts who own SMB seller onboarding, while also directly supporting and leading Mid‑Market seller onboarding in the near term. This role will play a key part in defining and scaling our Mid‑Market onboarding motion, evolving it from high‑touch execution to a more standardized, scalable model over time. About the Team Our team leads the development and scaling of Walmart’s Local Marketplace onboarding engine, enabling local businesses—from SMBs to Mid‑Market brands—to launch and grow efficiently. Operating at the intersection of operations, product, and marketplace strategy, we collaborate with Business Development, Go‑to‑Market, Compliance, and Seller Success teams. We design systems, processes, and playbooks to support onboarding across various seller segments. Expanding into new areas like alcohol and global grocery, we balance speed with precision in a dynamic environment, offering opportunities to influence both daily execution and long‑term strategy while delivering measurable business impact. What You’ll Do Managing and developing a team of Sr. Analysts responsible for SMB seller onboarding end‑to‑end. Running effective 1:1s, performance reviews, while creating clear development plans. Managing team performance through metrics and quotas, ensuring accountability and continuous improvement. Driving consistency, quality, and speed across SMB onboarding execution. Serving as the primary owner for onboarding Mid‑Market (MM) sellers (10+ locations), particularly in the near term as the motion scales. Partnering with business owners and stakeholders (Ops Managers, Directors, VPs, CEOs) to align on onboarding readiness and rollout strategy. Developing and codifying the Mid‑Market onboarding playbook, including repeatable processes and SOPs. What You’ll Bring Owning onboarding pipeline management across SMB and MM sellers, including tracking progress, risks, and bottlenecks. Acting as the escalation point for onboarding issues, particularly for high‑priority MM sellers. Designing and scaling onboarding processes that support both SMB and MM seller segments. Balancing standardization with flexibility as MM onboarding matures. Continuously improving onboarding efficiency while maintaining a high‑quality seller experience. Partnering with BD, GTM, Account Management, Marketplace, Product, and other stakeholders to ensure alignment. Driving coordination across teams for complex MM launches, using data to identify trends, risks, and opportunities, and communicating updates to leadership. Benefits At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Salary San Bruno, California (US-08848) – Annual salary range: $91,000.00 - $169,000.00 BENTONVILLE, Arkansas (US-08098) – Annual salary range: $70,000.00 - $130,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Stock. Minimum Qualifications Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area. Preferred Qualifications Supervising Associates Masters: Economics Project Management - Project Management Professional - Certification Primary Location: 850 Cherry Ave, San Bruno, CA 94066-3031, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Walmart