Refrigeration Technician

Build Your Best Future With The Easy Ice TeamWe're a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We've been changing our industry for the better since we started in 2009, and we're not slowing down anytime soon. As a member of our team, you'll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We'll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn't just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!What We OfferCompetitive payCompany Vehicle & Cell PhoneExcellent Medical/Dental/Vision/Group Life401k Company MatchPTO and Holiday PayFitness Membership ReimbursementHands on experience that promotes a growth-oriented culturePersonal growth opportunities which encourages employees to "think outside the box"Challenging and meaningful work that fosters learning and developmentFun fast-paced company culture and work environmentCollaborative team environment to support and mentor each otherWhat You Will DoThe Technician II is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations. The Technician II is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient installation, cleaning, maintenance, and troubleshooting. The ideal Technician II is results-oriented, driven by a passion for delivering exceptional customer service, and possesses a strong work ethic that inspires collaboration and excellence among colleagues. The Technician II will focus on maximizing equipment lifespan, minimizing service calls and emergency ice purchases, and ultimately enhancing customer satisfaction and loyalty. Key responsibilities include providing outstanding service and support during on-site visits, forging positive relationships with customers, managing installation and repair tasks, accurately diagnosing and resolving technical issues, training and support of less experienced technicians, and completing detailed service reports to improve future service quality. The Technician II will also maintain proper truck stock and supplies during field operations, maintain company vehicles in accordance with established policies, and uphold the Easy Ice brand image with professionalism and positive engagement. The successful candidate will embody a flexible, self-motivated approach to work, thrive in a fast-paced environment, and be dedicated to fostering a strong team dynamic while contributing to overall business growth and success.A successful Technician II will drive the following outcomes:Deliver exceptional service that fosters positive relationships with customers, ensuring they are consistently satisfied with both the quality of service and the performance of their ice machinesPerform thorough installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve their performance and longevity, thereby reducing the frequency of service calls and emergency ice purchasesThe Tech II may be required to lead the installation process, driving excellence by exceeding customer expectations with accurate, timely, and efficient installation of ice machine equipmentAccurately diagnose and resolve technical issues on the first visit, minimizing downtime for customers and enhancing their overall experienceAchieve or exceed performance metrics related to service response times, resolution rates, and customer feedback, demonstrating accountability and commitment to excellenceDemonstrate flexibility in work schedules and adapt to changing operational demands while actively seeking opportunities for personal and professional growth within the field.How You Will Do ItThe Technician II is a progression from Technician I. All levels of Technician - I, II, and III, are responsible for the installation, cleaning, preventative maintenance, trouble shooting, and repair of ice machine equipment as required. This may include bagging/delivering ice, or other duties as assigned.Install, clean, maintain, troubleshoot and install Easy Ice equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchasesProvide service and customer support during field visits with a strong emphasis on building positive relationships with customersTrain and mentor less senior technicians as requiredManage on-site installation, repair, maintenance and test tasksDiagnose errors or technical problems and determine proper solutionsCommunicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating proceduresAccurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activitiesEnsure proper truck stock at all times, avoiding unnecessary return trips and delays in customer serviceManage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customersFacilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessaryAssist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standardsEnsure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearanceWhat We Are Looking ForEducation: High school diploma or general education degree (GED) Vocational/Technical Training preferredExperience:1+ year experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)EPA 2 CertificationWorking knowledge of mobile tools and applicationsExperience in and the ability to demonstrate volt meter operationsAbility to work a full-time schedule which includes a rotating on-call scheduleStrong communication skills to effectively interact with customers and team membersProblem solving abilities and a proactive approach to addressing repair and maintenance issuesAbility to manage time effectively and prioritize tasks to ensure service calls are completed in a timely mannerSkills in maintaining organized records and documentation of service activitiesDemonstrated track record of delivering highest level of customer satisfactionCertificates, Licenses and Registrations:EPA 2 CertificationAdditional Required AttributesHigh-energy individual with a positive attitude and strong commitment to customer satisfactionWillingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenanceStrong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenanceWork Environment and Physical DemandsThe employee is often required to stand; walk; sit; use ladders; use hands to manipulate, handle, or feel surfaces, parts and tools; reach with hands and arms and stoop, kneel, crouch, or crawlOccasionally lift and/or move up to 75 poundsStands for extended periods of time (6+ hours per day)While the noise level in the work environment is usually somewhat quiet, the worker may be subject to elevated noise levelsDrive a vehicle for up to 60 percent of the hours workedAbility to work flexible shifts and adapt to changing work schedulesThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed,