Invoicing Specialist

Customer Support Team Member

Summary: Offers customer service pertaining to customer programs and account information, order placement, and tracking. Performs all the office functions necessary to take a customer order from receipt through shipment to invoicing with the primary job function of invoicing. Able to research and respond to customer issues and internal problems. As a member of the Customer Support Team, this member is also responsible for fostering a positive company & brand image, creating and maintaining a professional and customer service focused relationship with Reps, Customers, and Coworkers.

Essential Responsibilities:

• Able to interpret the in-coming order information, enter the order into our ERP system, ship and invoice order in ERP system.
• Able to handle related activities such as credit memo generation, misc. invoice entry, able to answer customer inquiries related to order content, pricing, shipping, etc.
• Able to check and correct all work of Order Processing area including invoices and credit memos.
• Has thorough knowledge of entire Liberty Order Processing function
• You will be expected to perform in compliance with ISO 9001 requirements.
• You will be responsible for following safety guidelines, maintaining a clean and organized work area, and using good safety judgment. You will be expected to report all unsafe activities and conditions to the Supervisor and/or Safety Representative.

Minimum Qualifications: Computer proficient, quick and accurate, attentive to detail, able to work well under pressure. Highly knowledgeable of all aspects of the Liberty Order Processing system.

Education/Training: High school graduate or GED equivalent

Licensure/Certification: None

Experience/Skills/Abilities: Ability to read, write and verbally communicate clearly and concisely with customers and callers. Ability to interpret electronic systems and communications to provide timely and accurate service to customers. Self-motivated, capable of taking direction as well as working with minimal supervision. Ability to remain calm under pressure such as working through a situation with a dissatisfied customer. Ability to deal constructively with customers and reps in difficult situations. Must possess strong, clear, concise respectful communication skills both written and verbal. Problem solving, time management, and organizational skills a must. Requires independent judgment and critical thinking to resolve issues, suggest improvements, and embrace and promote new ideas and changes.

Work Schedule/Hours: Monday through Friday with typical business hours

Working Conditions: Well-lit, heated and/or air-conditioned indoor office/shop environment with adequate ventilation. Light physical activity performing non-strenuous daily activities of an administrative nature. Moderate noise (examples: business office with computers and printers, light traffic).