Operations & Systems Coordinator

Overview At The Autism Helper, we create practical, research-based resources and training that support special educators, clinicians, and school teams in building effective learning environments for students with autism and diverse learning needs. As our school partnerships continue to grow, we are expanding our School Accounts team and hiring a fully remote Operations & Systems Coordinator . This role works closely with our internal team and directly supports school districts and educators using our platforms and resources. This is an opportunity to join a mission-driven, collaborative team making a meaningful impact in schools across the country. About the Operations & Systems Coordinator Role This role is a systems-focused operations position supporting our Curriculum Access platform and Membership/Course systems. You will play a key role in ensuring smooth, accurate, and compliant processes across contracts, invoicing, CRM management, and customer service. You will also support customer accounts by resolving login and billing issues, maintaining system accuracy, and ensuring a seamless user experience across platforms. This role collaborates closely with the Curriculum Access and School Accounts teams to ensure processes run efficiently and customers receive timely, high-quality support. Key Responsibilities Manage and send customer contracts, including renewals and updates Maintain and update digital content within a custom Learning Management System (LMS) Coordinate with the development team and manage ticket submissions Generate quotes, invoices, and process purchase orders (POs) Provide customer support via email, resolving login, billing, and access issues Complete and submit vendor documentation and compliance paperwork Manage membership and course cancellations within LMS platforms What We're Looking For We’re looking for someone who is: Highly organized and detail-oriented Comfortable managing multiple systems and processes simultaneously A proactive, solution-focused problem solver Able to troubleshoot independently while communicating clearly with both customers and internal teams Strong written communication skills, process-oriented thinking, and a commitment to accuracy and follow-through are essential for success in this role. Preferred Experience (not required) Experience with CRM systems (HubSpot preferred) Experience with Learning Management Systems (LMS) or membership platforms Background in invoicing, contracts, or operations support Experience in EdTech, education, or SaaS environments Tools & Systems You’ll Use HubSpot (CRM) QuickBooks (invoicing & billing) Curriculum Access (custom LMS) Mighty Networks (LMS platform for Membership & Courses) Fully remote (must be based in the United States) Salary Range: $60,000 - $75,000 (based on experience) Unlimited Paid Time Off (PTO) Company-provided MacBook Pro Healthcare benefits are not included in the compensation package Why This Role is Unique Direct impact supporting educators and school teams nationwide Work with a highly collaborative, mission-driven team Exposure to multiple systems across CRM, LMS, and operations Opportunity to grow within a fast-evolving EdTech environment How to Apply Submit your resume and cover letter to View email address on click.appcast.io. If you are a detail-oriented, systems-minded professional who enjoys supporting educators and solving operational challenges, we encourage you to apply. #J-18808-Ljbffr