Sr. Human Resources Operations & System Specialist (61582)

Salary Range $72,000.00 - $72,000.00 Salary/year

Level Experienced

Position Type Full Time

Job Shift Day

Education Level 4 Year Degree

Travel Percentage Up to 25%

Description

Position Title:

Sr. HR Operations & System Specialist

Position Type:

Full-Time, Salary, Exempt

Schedule:

35 hours/week

Format:

Hybrid

Department/Program:

Talent Development and Support

Location:

1 Pierrepont Plaza, Suite 901, Brooklyn, NY 11201

Direct Supervisor:

Sr. Manager, People Analytics, Systems and Automation

Direct Reports (if any):

N/A

About Graham:

Graham provides life-changing tools and resources for children, young adults and families who face some of the most difficult obstacles caused by poverty, racial injustice, and lack of access to educational opportunities, living wage employment, quality healthcare, and affordable housing.

We collaborate with communities and strong partners to create and implement innovative strategies so everyone can lead healthy, joyful, and successful lives.

Position Overview:

Graham Windham is seeking a highly organized and detail-oriented Sr. HR Operations & System Specialist to lead key onboarding, credentialing, and HR operations functions.

This role owns the end-to-end credentialing process, ensuring compliance with all regulatory and organizational requirements while delivering a seamless onboarding experience. The position also supports core HR operations, including employee support services, invoicing, benefit administration, and payroll coordination.

The ideal candidate is execution-focused, highly organized, and experienced in managing compliance-driven processes with accuracy and accountability.

This role reports to the Associate Vice President, Human Resources.

Key Responsibilities

Credentialing & Compliance

• Own and manage the full lifecycle of credentialing for new hires and applicable staff

• Ensure all required licenses, certifications, background clearances, and documentation are completed, verified, and compliant prior to hire

• Maintain credentialing trackers and ensure documentation is audit-ready at all times

• Monitor expirations and renewals to ensure ongoing compliance

• Partner with program leadership to confirm role-specific credentialing requirements

• Serve as a resource to HR and leadership on credentialing processes and compliance standards

• Onboarding & Employee File Management

• Coordinate onboarding to ensure a smooth, compliant, and timely new hire experience

• Create and maintain complete employee personnel files, ensuring all documentation is accurate and properly stored

• Facilitate onboarding logistics, including system access and employee ID creation

• Serve as a point of contact for new hires, providing support and guidance throughout onboarding

HR Operations & Employee Support

• Manage and respond to HR tickets and employee inquiries, ensuring timely and high-quality service

• Triage and resolve requests related to onboarding, payroll, benefits, and general HR support

• Escalate complex issues as needed and coordinate with HR, Finance, and IT partners

• Support employment and appointment verification requests

• Identify opportunities to improve workflows and enhance service delivery

Invoicing & Vendor Coordination

• Process and track HR-related invoices, including benefits and vendor invoices

• Partner with Accounts Payable to ensure timely and accurate payment processing

• Monitor invoice status, resolve discrepancies, and maintain organized records

Payroll & HR Data Support

• Coordinate payroll updates and ensure accurate submission of employee data

• Support payroll reconciliation and maintain payroll documentation

• Run and review reports (e.g., ADP sync reports) to ensure data accuracy

• Maintain accurate employee data within HR systems (e.g., Paycom, 15Five, Bravely, Monday)

Administrative & Project Support

• Manage incoming HR mail and documentation

• Assist with audits, reporting, and special projects

• Support development of HR process documentation and training materials

• Participate in team meetings and continuous improvement initiatives

Qualifications Required

• Bachelor’s degree or equivalent experience

• 4–7 years of experience in HR operations, onboarding, or credentialing

• Experience managing compliance-heavy or credentialing processes

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Strong communication and customer service skills

• Ability to handle confidential information with discretion

Preferred

• Experience in nonprofit, healthcare, or regulated environments

• Familiarity with HRIS platforms (e.g., Paycom)

• Experience with HR ticketing or service delivery models

Core Competencies

• Credentialing & compliance management

• Attention to detail and accuracy

• Organizational and time management skills

• Problem-solving and critical thinking

• Customer service and employee support

• Process improvement mindset

• Accountability and follow-through

Salary & Compensation:

• Base Salary or Hourly Rate: $72,000.00

• FLSA Status: Exempt

• Benefits Eligibility: This role is eligible to participate in our Performance Based Merit Award program at the end of each fiscal year, and eligible for benefits including health insurance, retirement plans (pension and 403B thrift), career coaching via Bravely, and more!

EEO Statement

The Equal Employment Opportunity Policy of Graham is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Graham hires and promotes individuals solely based on their qualifications for the job to be filled.

Graham believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

By signing below, I confirm that I have received and reviewed the job description for my position. I understand the duties and responsibilities outlined and acknowledge that my role may evolve based on organizational needs. I agree to address any questions about my duties with my supervisor or Human Resources.