Human Resources Operations Specialist

Job description:

Provide dependable operational coverage for Campus Resources (CR) by executing routine Human Resources transactions, managing intake and reporting operational workflows. Key Responsibilities (70–80% Operations / 20–30% Coordination) Case & Intake Management.

• Manage shared inboxes and action/ticket queues; triage, route, and resolve standard cases within defined SLAs.

• Provide first-level response to routine HR questions (HEO, ECP, and Classified) from campus HR teams.

• Job Posting Audit Support: Review active job postings to identify compliance or quality issues; coordinate revisions with campus partners or escalate systemic concerns to leadership. Track trends to inform analysis and targeted campus training needs.

• Background Verification Support: Respond to basic inquiries related to background verification processes, in alignment with established protocols.

• Content & Site Maintenance: Maintain and update designated SharePoint sites to ensure accuracy, version control, and accessibility of HR operational materials. SOPs & Documentation

• Maintain operational SOPs, templates, and quick reference guides; coordinate updates as processes evolve approaching cutover.

Peak Period Support:

• Provide additional operational coverage during UAT, cutover, while SMEs focus on project tasks.

Minimum Qualifications:

• 4-6 years in HR higher ed operations, shared services, or higher education administration

• Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills.

• Proven accuracy and attention to detail; ability to follow established procedures.

• Customer service orientation; clear written and verbal communication.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Workday experience (reports, business processes, training support)

• Standard schedule with occasional peak period overtime (UAT, cutover).