Pet Care Assistant

Pet Care Assistant

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets.

Essential Responsibilities and Tasks:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Prepare the treatment room for examination of pets and all necessary medical items and supplies.
• Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Serve as support to the Client Services Coordinator, Veterinary Assistant, and Veterinary Technician.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests as allowed by state rules and regulations.
• Monitor the comfort of hospitalized patients.
• Ensure the comfort of hospitalized patients by walking, exercising, feeding, and cleaning cages and pets.
• Bathe and dip pets when necessary to treat dermatological conditions.
• Clean the surgical suite and instruments.
• Ensure cleanliness of the hospital including housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal, and instrument cleaning as outlined by hospital protocols.
• Other job duties as assigned.

The Five Principles:

• Quality The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency We use resources to the full, waste nothing and do only what we can do best.
• Freedom We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications:

• Competencies: Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Position Description: Functional Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management
• Capabilities and Experience (Can Do): Ability to multi-task, Communication skills, Organizational ability, Problem solving skills, Client service skills, Intellectual ability, Mathematical ability, Computer skills
• Attitudes (Will Do): Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress / Resiliency

Special Working Conditions:

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
• Client needs and work volume may require more than 40 hours per week to complete essential duties of this job.
• This position requires special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• The noise level in the work environment is moderately high.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Position requires standing, walking, stooping, kneeling, crouching, and climbing as well as manipulating (lifting, carrying, moving) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.

Experience, Education and/or Training:

• High School Diploma preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.

Pay Range:

$15.00 - $16.44 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).