APAC Product Success Manager

Role Description

Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for a Product Success Manager (PSM) to join our team remotely and support customers across Europe and North America.

This role focuses on:

• Technical execution and platform optimization for a high volume of mid-tier customers.
• Working closely with Customer Success Managers (CSMs) to ensure customers are set up for success and getting the most value from the client.

What You’ll Do:

• Platform Setup & Optimization
  • Configure and maintain customer environments (users, workflows, automation).
  • Set up dashboards aligned with KPIs.
  • Ensure accounts follow best practices and maintain data quality.
• Customer Support & Execution
  • Manage multiple customer accounts with lower complexity.
  • Identify and implement improvements to increase adoption.
  • Act as the first point of technical support before escalation.
• Audits & Improvements
  • Review environments to identify gaps in usage or setup.
  • Suggest and implement improvements.
  • Help reduce risks that could impact renewals.
• Reporting & Value Delivery
  • Support reporting and dashboard accuracy.
  • Assist with client reviews and performance tracking.
• Training & Adoption
  • Train admins and end users on the platform.
  • Support rollout of new features.
  • Ensure features are being used effectively.
• Scaling & Collaboration
  • Support platform expansions (new modules, workflows, scaling).
  • Work closely with Customer Success and Product teams.
  • Follow clear prioritization and escalation processes.
• Documentation
  • Keep clear records of configurations and changes.
  • Contribute to internal best practices.

Qualifications

• Background in technical, analytical, or related fields (Engineering, CS, Economics, etc.).
• Experience with SaaS tools and platform configuration.
• Strong attention to detail and organization.
• Ability to manage multiple tasks and customers at once.
• Problem-solving mindset.
• Ability to explain technical concepts to non-technical users.
• Experience with training or onboarding is a plus.
• Comfortable working in a fast-paced, global environment.

Languages

• English is required.
• Additional languages are a plus (especially French, German, Italian, Portuguese, or Spanish).

Working Hours

• Monday to Friday, standard business hours (9 AM – 6 PM).
• Work aligned with your customer’s time zone.
• No night shifts required.
• Fully remote (no in-person meetings required).

Benefits

• Full-time positions with the potential for overtime.
• 100% remote jobs.
• Competitive compensation package.
• An inclusive, fast-paced, exciting environment culture offering accelerated professional growth.
• 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
• Opportunities for cross-functional development.