Growth Customer Success Manager

Ensuring seamless customer experiences, the full-time remote Growth Customer Success Manager will manage enterprise client accounts, drive customer satisfaction, and collaborate with sales and product teams to promote retention and business expansion. Key responsibilities Manage enterprise accounts to maximize customer satisfaction and drive product adoption Collaborate with sales, product, and leadership teams to enhance customer experience strategies Focus on increasing NPS, retention, and business growth throughout the customer journey Required qualifications 3+ years of experience as an enterprise customer success manager Proven track record of managing enterprise accounts and achieving customer success metrics Experience in shaping customer experience strategies for various lifecycle stages Strong proficiency in customer engagement platforms and CRM tools Exceptional verbal and written communication skills