IT Support Technician

An Official website of the Commonwealth of Massachusetts Job Description Description FUNCTIONAL TITLE : LOCATION: M assachusettsTeachers’Retirement System 500RutherfordAve.,Charlestown,MA02129 HOURLY RATE : $30-$35/hour (based on experience) DATE OF POSTING Tuesday, August 18, 2026 APPLICATION DEADLINE Candidates will be interviewed on a rolling basis. The Massachusetts Teachers’ Retirement System (MTRS) is the pension plan for the Commonwealth’s public-school educators.The plan provides retirement, disability, and survivor benefits to more than 71,000 recipients and maintains and services retirement accounts for over 102,000 active members and 35,000 inactive members. GENERALSTATEMENTOF DUTIES Reporting to the Chief Technology Officer (CTO) and senior IT staff, the IT Support Technician provides day-to-day technical support for approximately 125 staff, covering end-user devices, applications, and service desk operations.The IT Support Technician will gain hands‑on experience across infrastructure, cloud platforms, end‑user support, and vendor management — including Citrix, AWS, Microsoft 365, and Nutanix. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provide daily technical support for Microsoft 365, MTRS web applications, and Commonwealth applications. Monitor and respond to service desk requests involving PCs, operating systems, printers, phones, and other hardware; log, track, and expand tickets using Track‑It under senior staff guidance. Maintain hardware and software inventory in Track‑It, including assets that store Personally Identifiable Information (PII). Perform routine application updates, patches, and maintenance under senior staff guidance. Serve as the primary technical contact for vendor phone support and staff support requests; coordinate and elevate telephone equipment issues as needed. Assist with data center hardware and software inventory as directed. Participate in special projects as assigned. Qualifications Educationand Experience Associate degree in IT, Computer Science, or a related field preferred. 1–3 years of IT support, help desk, or customer service experience, including internships or co‑ops. Microsoft 365 (MS‑900), CompTIA Network+, or similar certifications preferred. U.S. Citizenship or Permanent Residency required. Skillsand Abilities Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams, and related tools). Ability to troubleshoot Windows PCs, printers, software, and basic network issues. Basic awareness of networking concepts (LAN/WAN, VPN, TCP/IP) and cybersecurity best practices. Experience with Dell WYSE devices is a plus. Familiarity with service desk ticketing systems; Track‑It experience is a plus. Strong listening, problem‑solving, and written communication skills. Comfortable supporting end users by phone, in person, or remotely. Eager to learn and grow in a collaborative, fast‑paced environment. EXPECTEDHOURSOF WORK The IT Support Technician is requiredtoreporttotheofficefivedaysperweekfor the first 90 calendar days of employment. Work hours are flexible, but are generally Monday through Friday, 8:00 AM to 4:00 PM (30‑minute lunch) or 7:45 AM to 4:00 PM (45‑minute lunch).This position should not exceed 37.5 hours per week and may require an occasionally flexible schedule . This contract position is designed as a potential pathway to permanent, full‑time employment. Contractors who demonstrate strong performance and reliability during the approximately 90‑calendar day engagement will be actively considered for conversion to a full‑time role. Full‑time employees receive the comprehensive benefits of Commonwealth employment, including enrollment in the State Employees' Retirement System, health and dental insurance, paid leave, and paid holidays. When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. An Equal Opportunity / Aff… etc The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self‑select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title It Professionals Primary Location United States-Massachusetts-Charlestown- 500Rutherford Ave Job Information Systems and Technology Agency Massachusetts Teachers' Retirement System Schedule Full‑time Shift Day Job Posting Aug 19, 2026, 10:12:34 AM Number of Openings 1 Salary 30.00 - 35.00 Hourly If you have Diversity, Aff… etc Bargaining Unit : Non Confidential : Yes Potentially Eligible for a Hybrid Work Schedule : Yes #J-18808-Ljbffr