Maintenance Supervisor

Maintenance Supervisor at The Whitley

Come join The NRP Group as the Maintenance Supervisor at The Whitley!

Under the direction of the Community Manager, the Maintenance Supervisor is responsible for all physical aspects of the apartment's community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.

Essential Functions Statement(s):

• Maintenance Services Direct and oversee all aspects of maintenance of the community
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
• Maintain accurate records for all required reporting and record keeping outlined by NRP policy
• Walk the property daily to uphold curb appeal and monitor safety issue
• Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
• Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
• Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
• Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget
• Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
• Complete all service requests and apartment turnovers in line with NRP policy and procedure
• Supervise use of property golf carts and all other major tools and equipment when applicable
• Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
• Conduct and document monthly safety meetings including procedures, training, safety equipment, MSDA and use of equipment
• Perform other duties as required

Customer Service Complete service requests from residents and team members in a timely fashion, in accordance with company policy

Ensure excellent customer service with courteous and professional attitude toward all customers and team members

Audit key tracking system daily and weekly

Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week

May occasionally be required to assist at other properties

Run errands to support the property as necessary

Personal Development Support and assist Community Manager and Recruiting Department with new hire selection

Train, coach, and mentor team members, ensuring appropriate training is received

Create a team environment: hold weekly team meetings; manage by goals, open communication

Generate work and on-call schedule for service employees

Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.

Provide recommendations for compensation adjustments, promotions, and terminations

Skills & Abilities

Education: High school diploma or equivalent; CFC Universal Certification; sufficient knowledge to thoroughly complete maintenance assessment up to the standard of a Maintenance Supervisor

Experience: At least 5+ years of experience maintenance and repair for apartment communities

Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred

Other Requirements: Reliable transportation for essential job functions

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.