Fitness Manager

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!


Job Summary
The Fitness Manager is responsible for assisting with overseeing the daily operations of the fitness center, ensuring the delivery of professional, high-quality, and safe health and fitness services to all members. As the club's functional "fitness expert," this role is responsible for helping develop innovative fitness programs, while driving revenue from personal training, group classes, and other fitness-related services. The Fitness Manager supports supervising staff, enhancing member engagement, and maintaining a welcoming, high-energy environment.


Reporting Structure
• Reports to the Fitness Director
• May report to the General Manager in the absence of a Fitness Director


Day to Day
• Collaborate with the Sports Club Director/Fitness Director to develop and execute quarterly strategic sales plans.
• Consistently meet or exceed quarterly and annual fitness revenue goals set by the company. • Optimize sales volume and staff performance across all fitness-related departments; ensure proper tracking of hours, FitStarts, and new clients on the Leaderboard.
• Assist with designing, implementing, and assessing fitness programs tailored to the needs and interests of members.
• Help lead and inspire the fitness team to meet or exceed budgeted sales targets.
• Support the recruitment, interviewing, and hiring process for personal fitness and Pilates trainers.
• Ensure all staff comply with corporate policies and procedures.
• Promote outstanding customer service by fostering a culture of continuous improvement through staff training, incentive programs, and ongoing education.
• Maintain a strong understanding of Invited Service Standards and ensure these are upheld through regular staff training and daily practice.
• Support the cleanliness, organization, and functionality of the fitness center, ensuring all equipment is stocked and in proper working order.
• Report any equipment maintenance or repair needs to the appropriate supervisor promptly.
• Help supervise day-to-day fitness operations, including member service, communication, marketing, staffing, training, staff development, and supervision.
• Adhere to Invited's standard operating procedures and guidelines for all aspects of fitness staff management.


Additional Duties
• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club's goals.


About You
Required
• A minimum of 2 years of experience in a fitness-related role, such as a personal trainer, group fitness instructor, or fitness coordinator.
• A minimum of 1 year of supervisory experience in the fitness operations field.
• Current certifications: ACSM, NASM, ACE, PTA Global, NFPT, ISSA, CSCS or NSCA.
Preferred
• Bachelor's degree in health-related.
• Experience in organizing and overseeing multiple fitness programs and activities simultaneously.
• Strong knowledge of fitness program development and execution, including personal training, group classes, and wellness initiatives.
• Proven experience delivering excellent customer service in a fitness or health club environment.
• Ability to engage with members, assess their fitness needs, and create a welcoming, supportive atmosphere.


Physical Requirements
• Frequent sitting, standing, walking, and driving.
• Occasional exposure to temperature changes, dust, fumes, or gases.
• Squatting, kneeling, reaching, grasping, twisting, and bending.
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
• Talking, hearing, and seeing.


Primary Tools/Equipment
• Fitness equipment such as free weights, resistance bands, cardio machines, etc., (5-30 lbs.).
• Computer/Tablets.
• Fitness program charts/worksheets.
• Monitoring tools such as stopwatch or timer.


Work Schedule
• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.


What We Offer
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked.
While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

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Invited is an Equal Employment Opportunity Employer


The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.