Full-time Patient Registration Representative

Job Description

Job Description

Patient Registration Representative (Full-Time)

Location:

• Philadelphia, PA 19107

Schedule:

• Monday–Friday, 7:30 AM – 4:00 PM (flex shifts as needed)

Primary Function

The Patient Registration Representative is responsible for welcoming and registering all patients presenting for inpatient and outpatient surgical procedures. This role also performs unit-specific tasks that support the efficient operation of the Hospital and Business Office while ensuring an exceptional patient experience.

Essential Duties & Responsibilities:

• Greet patients, family members, hospital staff, and visitors in a respectful, courteous, and professional manner.
• Register and check in patients by verifying demographic and insurance information, collecting required co-pays, updating account details, and confirming that all necessary authorizations and referrals are obtained.
• Ensure patient admission packets are complete, including health questionnaires, privacy statements, consent for treatment forms, and patient bill of rights documentation.
• Review and correct insurance and billing information in the surgical software system in a timely manner.
• Communicate patient arrival and registration status effectively to pre-operative nursing staff.
• Support PAT (Pre-Admission Testing) functions and assist with patient decrementing as needed.
• Assist in preparing and completing patient charts for upcoming procedures.
• Respond positively to constructive feedback and demonstrate a commitment to professional growth.
• Direct patients to appropriate ancillary departments and respond to inquiries regarding hospital services.
• Answer telephones promptly, respond to requests, and provide routine information in accordance with hospital policies and best practices.
• Maintain patient files in an organized and orderly manner.
• Provide service recovery when necessary and escalate unresolved concerns to the immediate supervisor.
• Ensure the cleanliness and organization of the patient waiting and reception areas.
• Promote cost-effectiveness through appropriate time and resource management.
• Function as a collaborative and dependable team member.
• Demonstrate adaptability, flexibility, and accountability when responsibilities evolve, including performing qualified duties in other areas of the hospital as needed.
• Maintain strict confidentiality of all patient and family information in accordance with HIPAA and hospital standards.