Data Center Technician

*Shift is 8pm-4am*

A healthcare client is seeking *Smart Hands / Rack & Stack Technicians* to provide onsite, hands‑on support during large‑scale *remote Cisco IOS upgrades* across hospital network environments.

These technicians will *not perform network configurations*. Instead, they will serve as physical, onsite support for remote engineering teams, responding to any *rack‑level, cabling, power, or hardware‑related issues* that may arise during scheduled overnight maintenance windows.

This effort supports *30 hospitals with approximately 615 network closets*, staffed by *six regionally assigned technicians* across North and South Texas.

*This will be an overnight role with hours from roughly 8 PM - 4 AM (may require some slight flexibility on occasion)*

*Key Responsibilities*

* Provide onsite Smart Hands support during scheduled overnight change windows
* Physically access network closets, racks, and cabinets within hospital facilities
* Perform rack‑level tasks as directed by remote network engineers, including:
* Reseating hardware components
* Reseating or replacing copper and fiber cabling
* Power cycling network devices
* Connecting console cables for remote access
* Verify physical device status (LED indicators, fan operation, alarms)
* Assist with hardware swaps when required (physical tasks only)
* Capture and report details such as:
* Device serial numbers
* Port and rack locations
* Visual observations and photos when requested
* Maintain real‑time communication with remote engineering teams via phone or collaboration tools
* Follow approved change management, escalation, and documentation procedures
* Comply with all hospital safety, security, and access policies

*Environment & Scope*

* Healthcare hospital facilities (non‑patient‑facing)
* 30 hospitals across North and South Texas
* ~615 network closets
* Cisco network infrastructure
* Overnight maintenance windows only
* Regional deployment model (technicians assigned to either North or South Texas)

*Required Qualifications*

* 2+ years of experience as a:
* Smart Hands Technician
* Rack & Stack Technician
* Data Center or Network Support Technician
* Strong understanding of:
* Network cabling (copper and fiber)
* Rack layouts and cable management best practices
* Power systems (PDUs, redundant power supplies)
* Comfortable working overnight shifts in critical environments
* Ability to follow precise instructions from remote technical teams
* Strong communication and documentation skills
* Ability to lift and maneuver equipment (up to ~50 lbs)
* Valid driver’s license and ability to travel between assigned hospital sites

*Preferred Qualifications*

* Prior experience supporting healthcare or regulated environments
* Familiarity with Cisco network hardware (routers and switches)
* Experience supporting network maintenance or upgrade activities
* Relevant certifications (preferred, not required):
* CompTIA Network+
* Data Center Technician certifications
* Hands‑on Cisco hardware experience (non‑configuration)

Pay: $35.00 - $45.00 per hour

Benefits:
* Flexible schedule

Work Location: In person