Contact Center Workforce Strategist
Allstate Insurance
Allstate Insurance seeks a workforce analyst to support Direct Phone Sales operations across Allstate Sales and Nat Gen Sales Contact Centers. The role monitors real-time metrics, forecasts call volumes, and ensures staffing aligns with service levels, requiring strong analytical and scheduling expertise. Responsibilities include training scheduling, onboarding preparation, and leveraging Verint, Avaya, Alvaria, and AWS for scheduling and performance monitoring. #J-18808-Ljbffr Allstate Insurance
Vacancy posted 2 days ago
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