Lead Barista - Starbucks

Job Description

The position supports store success by consistently delivering an exceptional service experience and exceeding established standards during every shift. This role partners with the Assistant Manager to support daily operations, ensure high-quality store performance, drive financial results, and assist in supervising, coaching, and developing team members.

Responsibilities

• Assists assistant manager in hiring new team members.
• Coaches new hires through their learning.
• Follows and direct others to follow store policies and procedures for operational flow at each station.
• Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner.
• Organizes work throughout store in a manner that facilitates efficient customer service and profitable operation.
• Follows health, safety and sanitation guidelines for all products.
• Performs and directs others to complete the cleaning and operational tasks in accordance with the store Duty Rosters.
• Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products.
• Places orders and performs special projects to assist with shift operations.
• Assists in store scheduling and adjusts staffing to meet store and business needs.
• Contributes to store goals for increasing sales and improving profit.
• Assists store manager with accounting and banking responsibilities.
• Records and is accountable for store funds while running a shift.
• Ensures all cash handling and cash register functions are performed in an accurate and consistent manner.
• Maintains some accountability for store operations, associate development and financial contribution.
• Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked. Effectively communicates new product information to employees.
• Acts as a role model while providing guidance and training to team members on all the performance expectations.
• Ensures team members adhere to the meal and break policies.
• Demonstrates and ensures all Starbucks standards are followed.
• Communicates store and associate concerns to the store manager in an effective manner.
• Successfully completes and implements Advanced Store Training.
• Is certified as an in-store learning coach to facilitate ongoing training of new baristas.
• Trains and develops team members to demonstrate all Starbucks customer service standards, operating standards and Star Skills.
• Responsible for ensuring the training integrity of baristas by coaching Initial Store Training.

Qualifications

• High School graduate or equivalent preferred
• Minimum of 1 year experience as a certified Barista
• Have been certified as a Barista Trainer and have trained Baristas
• Proficient in Starbucks QASA (Quality Assurance Assessment)
• Literate and fluent in English
• Excellent communication and guest service skills
• Good math and money handling skills
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

• Ability to lift, carry and/or push objects weighing up to 50 lbs.
• Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination
• Ability to constantly walk and stand during shift
• Mobility to move quickly and easily throughout the outlet area
• Ability to hear and use visual inspection

About Us

At Harrah's and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah's and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.