Service Center Team Leader (Asst Branch Manager)

Job Description

Job Description

Prewett Pest Control is seeking a Service Center Team Leader for our East AL and West Georgia markets. The Service Center Team Leader will assist the Service Center Leader in overseeing day-to-day operations of our Service department. This role involves managing Service Professionals, ensuring high-quality service delivery, and maintaining strong customer relationships.

Prewett Pest Control, founded in 2020 by Rusty Prewett, has rapidly grown to serve 5,500+ customers within just four years—with a goal to serve 40,000 by 2030. At Prewett, we are leveraging modern technology to deliver residential and commercial services that are Modern, Convenient, and Effective. As one of the fastest-growing pest control companies in the Southeast, Prewett Pest currently operates in Auburn, Fairhope, Tuscaloosa, and Huntsville, with strategic expansion plans underway across the southeast.

??Our Core Focus: We strive to create value with every customer, team member, and partner interaction.

Our Core Values: Passion, Excellence, Adaptable, Creativation, Ownership (PEACO)

Careers website: 

Company website: 

Compensation & Perks:

• Compensation Package Range: $55K-$70K (based on experience)
• Monthly Bonuses based on KPI's
• Annual Bonus based on annual results
• Awards/Recognition/Trips
• Company car provided
• Blue Cross/Blue Shield Health Insurance, Dental & Vision Insurance
• Retirement plan + 4% employer matching

Responsibilities

• Train, coach, and supervise Service Professionals.

• Assist with scheduling routes, assigning daily tasks, and service appointments.

• Ensure Service Professionals follow uniform policy and general appearance guidelines.

• Ensure all proper PPE is utilized during services based on label requirements.

• Oversee equipment maintenance and repair, ensuring all are in working order.

• Ensure all services are delivered in accordance with company standards and regulatory/ label requirements.

• Ensure implementation of standard operating procedures for pest control treatments.

• Monitor service quality through field audits and customer feedback.

• Address customer inquiries and complaints promptly and professionally.

• Develop and maintain strong relationships with key clients.

• Manage inventory count of pest control products and equipment.

• Oversee fleet maintenance and ensure vehicles are in good working condition and timely coordination of repairs.

• Ensure monthly vehicle inspections are completed and items needing attention get resolved.

• Monitor vehicle cleanliness both inside and outside of trucks and ensure Service Pros are maintaining company standards.

• Ensure compliance with local, state, and federal regulations related to pest control.

• Prepare and present regular reports on service department performance.

• Analyze service data to identify trends and areas for improvement.

• Other tasks assigned to you by Service Center Leader.

Requirements

• Strong leadership skills with the ability to guide and motivate team.

• Effective communication skills, both verbal and written.

• Strong technical knowledge using both desktop and app databases.

• Attention to detail with a focus on quality and customer service.

• Effective problem-solving skills, with ability to work through complicated situations.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Life Insurance
• Career Growth Opportunities
• Disability Insurance