Asst Front Office Manager

Assistant Front Office ManagerPosition focuses on supporting the day to day activities of Front Desk operations and supervision of related Front Office areas including Bell Staff, Switchboard and Concierge/Guest Services. Position directs and works with associates to carry out guest arrival and departure procedures. Strives to ensure guest and associate satisfaction and achieve the operating budget.Actively participating in Front Desk activities to ensure exceptional guest service and supervising daily Front Desk shift operations with strict adherence to policies and procedures.Managing Front Desk shift openings and closings, completing checklists and essential duties for seamless transitions.Fostering collaboration among Bell Staff, Switchboard, and Concierge/Guest Services operations for memorable guest stays while confidently overseeing Front Office areas.Providing comprehensive training to nurture associates' growth and monitoring strict adherence to credit policies for the hotel's financial health.Ensuring associates have the necessary supplies and uniforms to cultivate a professional work environment.Proficient in night audit procedures, utilizing reports accurately for smooth operations.Addressing guest concerns promptly and graciously, exceeding expectations to create unforgettable memories.Empower associates to deliver exceptional customer service and provide constructive feedback for improvement. Participating in guest satisfaction reviews and implementing action plans for guest satisfaction.Offering coaching and encouragement, creating a supportive environment for associates, and actively participating in an associate recognition program to boost team morale.Committed to managing departmental expenses and ensuring budgeted goals are met. Understanding the Front Desk's impact on the hotel's financial goals and aligning efforts with the overall vision of providing an inviting experience for every guest.Perks & Benefits:As part of the PCH Hotels & Resorts portfolio and the Auburn Marriott Opelika Resort & Spa at Grand National, associates enjoy a comprehensive benefits package and a wide array of perks and discounts, including:Full health, dental, and vision coverage, including both FSA and HSA options.401(k) with matching to help secure your financial future.Hotel, F&B, golf, and retail discounts throughout the company properties.Worldwide Marriott discounts for travel and accommodation.And much more!Join us at Marriott Grand National, where we believe in providing "hospitality with heart & soul" and creating unforgettable experiences for our guests!